Learning Experience Associate Specialist

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.

We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.

At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1600 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.

Join us and become part of a company that's empowering people to unlock their digital potential

Introduction
The Learning Experience Associate Specialist is responsible for administrating the Education inbox, ticketing system, and content management & marketing tools. They also work closely with the Learning Experience Manager and Education Services Manager to help administer the Learning Management System (LMS) including but not limited to auditing, publishing, editing, user management, providing training analytics, and pulling reports either manually, with AI assistance, or automated process monitoring. The Learning Experience Associate Specialist is also responsible for aiding in content modality conversion and content updates.

Working Hours: Monday to Friday (3 PM to 11 PM), Hybrid

Job Responsibilities

• Provide exemplary service to customers, both internal and external
• Manage the Optimizely Education email inbox, support ticket system, project management tool requests, and ensures issues are being resolved or escalated accordingly
• Work closely with Customer Success Operations and Education leadership on entering data, pulling reports, and performing other functions in the LMS and other systems.
• Assist in troubleshooting and escalating LMS and content issues
• Standard contract drafting and CRM tasks
• Assist with scheduling, registrations and reporting of certification exams
• Contribute to the documentation of processes and creation of user manuals
• Edit data and records to ensure accuracy, and prepare and pull reports on a timely basis
• Help update content and convert content modalities as needed

Knowledge And Experience

• Previous experience of customer facing roles, preferably in support, training or service administration; experience with finanical and healthcare systems or reporting will also be considered
• Working with learning management systems and customer relationship management systems; Salesforce experience preferred but not required
• Strong knowledge of Microsoft Office (especially Excel and Word); previous experience with data analytics preferred
• Basic understanding of sales, finance, and reporting
• Ability to communicate clearly and concisely, and respond to questions
• Efficiency in time management and ability to multi-task and stay organized in a fast-paced work environment
• High Attention to detail when working with data, checking for errors and making appropriate corrections
• Ability to take initiative and handle various tasks simultaneously
• Strong English skills, especially written

Education
Bachelor's Degree

Our new, cutting-edge office space in Dhaka is a testament to our dedication to enhancing your work experience. This state-of-the-art workspace features open workstations, a fully equipped kitchen, a nap room for relaxation, a tranquil zen garden, and an entertaining area, all designed to provide you with the ideal environment to thrive and grow.

As part of our commitment to you, here are other benefits and perks you can expect:

• Best-in-class compensation plans
• Two annual festival bonuses
• Recognition and rewards programs
• Vacations days
• Annual Work/Service Anniversary Leave
• Parental leave (both maternity and paternity)
• Health insurance
• Reproductive benefits for both parents
• Volunteering opportunities to make a difference
• Chance to work alongside our incredible global team
• Free communal transport facilities inside Dhaka to and from the office
• Free catered lunch every day

At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.