Learning & Development Specialist

3 days ago

Dhaka, Dhaka, Bangladesh PalmPay Full time

About PalmPay
PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over
40 million users
, we're building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services.

Operating in
Nigeria, Ghana, Tanzania, Pakistan, and Bangladesh
, PalmPay has been recognised by
CNBC
as one of the
Top 300 Global Fintech Companies
and ranked
#2 overall
and
#1 in financial services
on the
Financial Times' Africa's Fastest Growing Companies 2025
list.

Position Overview
We are seeking a
Training & Culture Specialist
to design and deliver impactful training programs while fostering a strong organizational culture. This role combines
learning & development responsibilities
with
culture-building initiatives
, ensuring employees have the tools, skills, and environment needed to thrive. The ideal candidate will bring strong facilitation skills, creativity in training design, and a passion for cultivating an engaging workplace culture.

Key Responsibilities

  • Design, develop, and deliver training programs (classroom, virtual, and blended formats)
  • Create engaging training materials, manuals, e-learning modules, and other resources
  • Conduct training needs assessments with managers to identify and address skill gaps
  • Evaluate training effectiveness and recommend continuous improvements
  • Support onboarding by delivering induction and orientation sessions for new hires
  • Partner with HR and leadership to strengthen organizational culture and promote employee engagement
  • Lead and coordinate culture-building campaigns, employee activities, and engagement programs
  • Act as a culture ambassador, ensuring alignment with PalmPay's mission, vision, and values

Requirements

  • Bachelor's degree in Human Resources, Education, Psychology, or a related field
  • 3–5 years of experience in training, learning & development, or organizational development
  • Proven experience in training content design and facilitation
  • Excellent facilitation, communication, and presentation skills
  • Creative mindset with the ability to design engaging, interactive training content
  • Passionate about employee engagement and building a strong workplace culture
  • Ability to thrive in a fast-paced, dynamic environment

Compensation & Benefits

  • Competitive salary
  • Festival bonuses and mobile/internet allowance
  • Opportunity to shape the training and cultural framework of a multinational fintech

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