Associate Accounts Receivable Specialist

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.

We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.

At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1600 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.

Join us and become part of a company that's empowering people to unlock their digital potential

Introduction
The Associate Accounts Receivable Specialist will be responsible for managing cash collections from customers, liaising with them to ensure that issues delaying payment are investigated, reported, and escalated as needed. The role also includes managing the credit committee process for credit memo requests, collaborating with Billing, Customer Success Management (CSM), Sales, and Order Management teams, and updating relevant trackers

Working Hours:
Monday to Friday (11 AM to 7 PM)

Job Responsibilities

• Work directly with customers, Legal, CSM, Sales, Finance, Order Management, and Billing teams to ensure payments are received within terms of engagement and resolve any outstanding balances.
• Prepare weekly Accounts Receivable (AR) aging reports.
• Send statements and past-due notices to customers on delinquent accounts (dunning).
• Update notes and action items for each customer.
• Recommend AR write-offs to management.
• Process credit card payments.
• Assist with resolution of short payments and reconciliation of variances.
• Collaborate with internal and external stakeholders to resolve payment disputes.
• Assist with ad hoc research, reporting, and projects.
• Provide continuous improvements to standardize and streamline processes, ensure SOX control performance, and maintain documentation.
• Prepare weekly reporting of invoicing totals, aging totals, cash receipts, and invoice adjustments.
• Work closely with the Cash Applications team to resolve all unapplied cash for month-end.
• Collaborate with credit collection agencies on past-due accounts and follow-ups.
• Ensure churning customers are properly processed through all systems.

Knowledge And Experience

• 2-3+ years of relevant work experience.
• Excellent communication, problem-solving, analytical, organizational, and time management skills.
• Good understanding of basic accounting principles.
• Proficiency in Microsoft Office, including Outlook, Excel, and Word.
• NetSuite experience or equivalent ERP system experience is a plus.
• Excellent data entry skills with high attention to detail.
• Positive mindset and ability to work collaboratively as a valued team member.
• Excellent verbal and written communication skills.
• Self-starter with the ability to take initiative.
• Highly motivated and results-driven to meet DSO targets.

Education
Bachelor's degree in Finance, Accounting, or a related field.

Our new, cutting-edge office space in Dhaka is a testament to our dedication to enhancing your work experience. This state-of-the-art workspace features open workstations, a fully equipped kitchen, a nap room for relaxation, a tranquil zen garden, and an entertaining area, all designed to provide you with the ideal environment to thrive and grow.

As part of our commitment to you, here are other benefits and perks you can expect:

• Best-in-class compensation plans
• Two annual festival bonuses
• Recognition and rewards programs
• Vacations days
• Annual Work/Service Anniversary Leave
• Parental leave (both maternity and paternity)
• Health insurance
• Reproductive benefits for both parents
• Volunteering opportunities to make a difference
• Chance to work alongside our incredible global team
• Free communal transport facilities inside Dhaka to and from the office
• Free catered lunch every day

At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.