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Trainer
2 weeks ago
Job Responsibilities:
- Design and deliver training modules on repair, diagnosis, and maintenance procedures for IT products, home appliances, mobile devices and relevant products.
- Collaborate with service managers and SQA teams to identify training needs and bridge skill gaps.
- Ensure standardization of repair methods and update technicians on new technologies, tools, and customer service protocols.
- Develop and facilitate the employee onboarding program including company overview, policies, code of conduct, service philosophy, and compliance guidelines.
- Ensure new hires across departments are equipped with foundational knowledge to integrate smoothly into the organization.
- Identify training needs across non-technical functions teams.
- Conduct soft skills training (communication, teamwork, customer handling, workplace ethics, etc.) aligned with company values.
- Maintain accurate training records, attendance, feedback, and performance reports.
- Measure training effectiveness through pre/post assessments, on-the-job performance, and feedback analysis.
- Coordinate with internal stakeholders and external training providers where required.
- Ensure training content and delivery align with ISO/ISMS requirements by incorporating relevant policies, procedures, and security awareness into technical, behavioral, and induction programs.
Qualification & Experience:
Diploma/Bachelor's Degree in any discipline; preference will be given to candidates with a background in HRM/Technical Service.
Additional Requirements:
- Strong communication and presentation skills in both Bangla and English.
- Technical aptitude with hands-on understanding of service functions (IT hardware, electronics, appliances).
- Ability to motivate and engage diverse learner groups.
- Detail-oriented, organized, and outcome-driven.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint); experience with LMS or digital training tools is a plus.
