Trainer

1 week ago

Dhaka, Dhaka, Bangladesh 1000FiX Services Ltd. Full time ৳600,000 - ৳1,200,000 per year

Job Responsibilities:

  1. Design and deliver training modules on repair, diagnosis, and maintenance procedures for IT products, home appliances, mobile devices and relevant products.
  2. Collaborate with service managers and SQA teams to identify training needs and bridge skill gaps.
  3. Ensure standardization of repair methods and update technicians on new technologies, tools, and customer service protocols.
  4. Develop and facilitate the employee onboarding program including company overview, policies, code of conduct, service philosophy, and compliance guidelines.
  5. Ensure new hires across departments are equipped with foundational knowledge to integrate smoothly into the organization.
  6. Identify training needs across non-technical functions teams.
  7. Conduct soft skills training (communication, teamwork, customer handling, workplace ethics, etc.) aligned with company values.
  8. Maintain accurate training records, attendance, feedback, and performance reports.
  9. Measure training effectiveness through pre/post assessments, on-the-job performance, and feedback analysis.
  10. Coordinate with internal stakeholders and external training providers where required.
  11. Ensure training content and delivery align with ISO/ISMS requirements by incorporating relevant policies, procedures, and security awareness into technical, behavioral, and induction programs.

Qualification & Experience:

Diploma/Bachelor's Degree in any discipline; preference will be given to candidates with a background in HRM/Technical Service.

Additional Requirements:

  • Strong communication and presentation skills in both Bangla and English.
  • Technical aptitude with hands-on understanding of service functions (IT hardware, electronics, appliances).
  • Ability to motivate and engage diverse learner groups.
  • Detail-oriented, organized, and outcome-driven.
  • Proficiency in MS Office Suite (Word, Excel, PowerPoint); experience with LMS or digital training tools is a plus.

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