Business Analyst

4 days ago

Dhaka, Dhaka, Bangladesh Universal College Bangladesh Full time ৳70,000 - ৳120,000 per year

Universal College Bangladesh (UCBD) is an STS Group venture. UCBD is Bangladesh's first and only Ministry of Education-approved international higher education provider. With a state-of-the-art campus in the heart of Dhaka city, UCBD is the nation's premier transnational in-country higher education provider delivering world-leading university programs.

With established market leadership, UCBD offers full degrees from the University of London under the academic direction of the London School of Economics, full degrees from the University of Lancashire, pathway programmes to Monash University Australia and Malaysia, international foundation programmes, with more programmes being launched in 2026. In this context, UCBD is seeking a highly competent professional for the position of Business Analyst.

Major Responsibilities

  • Develop, prepare, and present analytical reports and dashboards for the COO, CEO, and Board of Directors.
  • Manage and maintain the institution's CRM (Meritto) to ensure accurate data capture, integration, and usage.
  • Act as the Single Point of Contact (SPOC) for CRM upgradation, monitoring, and support.
  • Analyze business processes across operational and administrative units to identify inefficiencies and recommend improvements.
  • Collaborate with stakeholders to gather requirements and translate them into actionable solutions.
  • Conduct market, enrollment, and competitor analysis to support institutional planning.
  • Support operational departments with ad-hoc reports and data analysis.
  • Assist in planning and executing institutional projects by ensuring alignment with strategic objectives.
  • Ensure compliance with internal policies and support data governance initiatives.

Requirements

  • Bachelor's or master's degree in Business Administration, Management Information Systems, Data Analytics, or a related field.
  • Minimum 4-5 years of relevant experience in business analysis, reporting, or systems management. Experience in the education sector will be an advantage.
  • Strong proficiency in Microsoft Excel (advanced functions, pivot tables, dashboards, VBA) and familiarity with other data analysis tools.
  • Experience with CRM/ERP systems and digital platforms.
  • Excellent verbal and written communication skills in English.

Preferred Skills & Competencies

  • Demonstrated ability to analyze data, identify trends, and present insights clearly.
  • Knowledge of Meritto CRM or similar platforms.
  • Strong organizational, problem-solving, and critical thinking abilities.
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  • Experience collaborating with cross-functional teams and senior leadership.
  • Project management knowledge will be considered a plus.

Application Procedure

Interested candidates are requested to submit their updated resume to

mentioning the position title in the subject line.

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