Head of Information Technology Service Management

1 week ago

Gulshan, Dhaka, Bangladesh Q Collection Full time $104,000 - $130,878 per year

About Q Collection

Q Collection Pte Ltd is a next generation apparel manufacturing company with a multi-country footprint across Singapore, Bangladesh, Sri Lanka, Morocco, and the UK. Founded in 1993 in Bangladesh and now headquartered in Singapore, we have evolved into a global powerhouse generating USD300M revenue with around 20,000 employees across different locations. We are redefining how clothes are designed, made, and delivered through a radical combination of sustainability, design thinking, and digital innovation.

With our Future Force vision and aspirations of international listing, Q Collection is now hiring three world-class leaders to help build and scale our digital transformation engine. This is your opportunity to join a company that's not just growing - but fundamentally reimagining an entire industry.

Check out our Corporate Video:

Job Responsibilities

  • Define and execute the ITSM strategy aligned with business goals.
  • Lead IT service delivery, including incident, change, release, and capacity management.
  • Oversee NOC and SOC operations and lead incident/crisis response.
  • Promote continuous improvement using KPIs and maturity models.
  • Manage ITSM tools and automation investments.
  • Collaborate with executives, vendors, and regulatory bodies.
  • Drive risk management and ensure audit readiness.
  • Oversee budgeting, resource planning, and vendor contracts.
  • Conduct periodic reviews of IT service performance with stakeholders.
  • Lead service design and execution for expansion initiatives.
  • Actively participate in IT infrastructure projects implementation regarding business expansion or renovation.

Job Requirements:


• Master's in Information Systems, IT Management, or relevant field


• Bachelor's in Computer Science or related discipline


• 12+ years in IT service leadership roles


• ITIL Expert certification

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