IT Support Engineer

2 weeks ago

Uttara Dhaka, Bangladesh Bdjobs Full time ৳1,200,000 - ৳2,400,000 per year

Outsource Experts Ltd.
is looking for
IT Support Engineer

Job Description / Responsibility

About the Role:

We are seeking a highly motivated IT Support Engineer to join our team. This role requires a proactive professional who can collaborate across departments and subcontractors to ensure smooth IT operations, resolve technical issues, and enforce security compliance. The ideal candidate will be equally comfortable troubleshooting hands-on problems, documenting processes, and conducting IT security audits of subcontractors to maintain strong data protection and compliance standards.

Job Responsibilities:

  • Provide first- and second-level technical support for hardware, software, and networks.
  • Collaborate with developers, system administrators, product managers, and subcontractors.
  • Support and optimize core business applications and specialized tools.
  • Manage user onboarding/offboarding, access controls, and IT documentation.
  • Monitor systems, perform preventive maintenance, and resolve incidents efficiently.
  • Conduct IT security audits of subcontractors, prepare reports, and ensure corrective actions.
  • Deliver user training on IT tools, best practices, and security awareness.
  • Drive continuous improvement by analyzing recurring issues and recommending solutions.
  • Provide emergency IT support outside of standard working hours when necessary, ensuring uninterrupted operations 24/7/365.

Educational Requirements

  • Bachelor of Science (BSc) in Computer Science & Engineering
  • Information Technology, or related field. (Professional Certification/ Training)
  • CompTIA Security+ (Professional Certification/ Training)
  • Cisco (Professional Certification/ Training)
  • CCNA (Professional Certification/ Training)
  • Microsoft Certified (Azure/M365) (Professional Certification/ Training)
  • ITIL Foundation (Professional Certification/ Training)
  • MikroTik Certified (MTCNA or higher) (Professional Certification/ Training)
  • Skills Required: process management, Documentation and Reporting, Technical knowledge, Strong customer service skill, Analytical Skill, Learning Attitude, Collaboration and Teamwork

Experience Requirements

  • 5 to 7 year(s)
  • The applicants should have experience in the following business area(s):
  • Software Company,IT Enabled Service,BPO/ Data Entry Firm,Business-to-Business (B2B) Software and Services Startup

Additional Requirements

  • 5–7 years of experience in IT support or system administration.
  • Strong knowledge of
    Windows, macOS, Linux, and common business applications.
  • Proficiency in
    networking (LAN/WAN, VPN, firewalls, DNS, DHCP).
  • Familiarity with
    cloud services (Microsoft 365, Google Workspace, AWS, Azure).
  • Hands-on experience with
    IT security best practices, compliance audits, and incident management.
  • Excellent
    communication and problem-solving skills
    with the ability to perform under pressure.
  • Availability to provide support 24/7/365 in case of emergencies.

Job Location

  • Dhaka (Uttara Sector 13)

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