Jr. IT Support

1 week ago

Uttara Dhaka, Bangladesh Riseup Labs Full time $70,000 - $120,000 per year

Job Context:

Riseup Labs is seeking a proactive and technically skilled IT Support Engineer to join our IT team. The successful candidate will assist in maintaining our IT infrastructure, providing end-user support, configuring network and server environments and ensuring the smooth operation of daily IT functions.

Job Responsibilities:

  • Provide first-line technical support to end-users across Windows, macOS, and Unix systems.
  • Assist in setting up and maintaining desktops, laptops, and mobile devices.
  • Configure, manage, and troubleshoot routers (MikroTik, Cisco, home routers), switches, and related networking equipment.
  • Maintain internet cable infrastructure and resolve connectivity issues promptly.
  • Support Active Directory environments, including user account management and access control.
  • Configure and manage email systems, particularly Zimbra mail servers.
  • Use tools like WinBox for MikroTik router configuration and monitoring.
  • Assist in server setups (web, storage, and domain servers) and perform basic maintenance tasks.
  • Ensure IT systems comply with security and compliance standards.
  • Document issues, resolutions, and IT procedures for internal knowledge sharing.

Educational Qualification:

  • Graduate in CSE (IT background will get preference).

Additional Requirements:

  • 1.5+ years of experience in BPO IT support or a related role.
  • Proficiency in troubleshooting hardware, software, and network issues.
  • Hands-on experience with Zimbra, MikroTik, Cisco, and Active Directory.
  • Basic knowledge of Unix/Linux server and desktop systems.
  • Familiarity with domain servers, web servers, and client-side storage tools.
  • Strong understanding of network infrastructure and cable setup.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.

Workplace:

  • Onsite (Work from office)

Salary:

  • Negotiable

Working Hours:

  • Day Shift and Night Shift (Roaster Basis)

Compensation & Other Benefits:

  • Annual Performance Evaluation and Increment
  • Festival Bonus (2)
  • Group Life and Health Insurance
  • Full Subsidize Lunch
  • Annual Retreats
  • Wedding Bonus (As per company's policy)
  • Celebration of Events & Occasions
  • Team Outing
  • Training & Development by Organization Assigned Consultants
  • Weekly 2 holidays (Sat & Sun)
  • Paid Time Off 24 days (CL & SL)
  • Maternity Leave with benefits (As per company's policy)
  • Paternity Leave
  • Public holidays as per Riseup Labs calendar

The Application Process:

  • Telephone Round.
  • Interview with the IT and Talent Acquisition Team.
  • Final interview with HR Lead
  • Job offer.

NB: Only shortlisted candidates will be communicated in the recruitment process.

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