Head of Service

2 weeks ago

Dhaka, Dhaka, Bangladesh Siemens Healthineers Full time ৳1,200,000 - ৳3,600,000 per year

Purpose

  • Managing the Customer Services organization as an economic unit with a process-oriented organization. Expanding Healthineers competitiveness with professional services to ensure highest customer satisfaction. Build, lead, and scale a talented team of managers while embedding the positive and unique values of company culture.

Key Responsibilities

  • Maintain highest customer satisfaction incl. profitability in particular within the framework of Siemens Healthcare, Customer Services
  • Planning and drafting the annual Healthcare target agreement and the quarterly business reviews
  • Implementing the service budgets by including the installed base development, the contractual/non-contractual work and service sales programs in accordance the defined Healthcare target agreements
  • Ensure highest technical, operational and financial performance installation projects, equipment services and maintenance, upgrades and updates of medical equipment according technical specification.
  • Ensure the functional operation of a Customer Care Center (CCC) and implement the required Service Support Process SERVOR (Registration, clarification, dispatch, spare part logistic, service confirmation)
  • Introducing and maintaining the ERP for operational/financial controlling
  • Maintain local customer database (Install base)
  • Ensure proper data collection for any service incident
  • Generate standard reports for equipment and operational performance
  • Overview recourse development and execute required manpower calculation related to I-base development and budget frame
  • Develop staff training in coordination with its respective supervisors/managers"
  • Ensure efficient execution of all CS Business Management Processes in order to drive CS Revenue and market growth
  • Market analysis and competitive transparency
  • Customer base analysis and business potential identification
  • Service portfolio, offerings and pricing
  • Contract management
  • Ensure extensive sales support to the local sales organization / modality manager

Ensure technical collaboration and knowledge transfer during sales offers and projects

  • Managing all external Service Partner Processes within the Customer Service as an economic unit with a process-oriented organization, Following local and HQ defined business objective for archiving required operating profit
  • Manage the application activities for all Healthcare Business Units; ensure external and internal customer excellence in all Application Services (Support & Training); enable Application business development; drive optimal synergies between CS organization, Application team and Sales
  • Holds the disciplinary responsibility for the staff it is assigned to him/she
  • Due to the size of organization may be delegated to specific local supervisors/managers
  • Informing the staff about the economic development of the business

Knowledge

  • Solid knowledge of customer values, needs, and goals to design processes solving for customers first
  • Solid knowledge of rules and regulations in Healthcare industry
  • Excellent knowledge of Healthcare industry to set business directions in future

Experience

  • Experience in managing, leading and motivating teams and individuals.
  • Professional experience in a service business in a relevant industry.
  • Experience dealing with customer complaints.
  • Experience creating an inclusive team environment that fosters trust and a sense of empowerment
  • Proven track record of overachieving business targets
  • Experience in Imaging Business.
  • Ideally an electrical engineering degree holder with MBA.
  • Bangladesh market experience is mandatory.

  • Head of SME

    5 days ago

    Dhaka, Dhaka, Bangladesh IPDC Finance Full time ৳900,000 - ৳1,200,000 per year

    Company Description:IPDC Finance, established in 1981, is the first private sector financial institution in the country, founded by a distinguished group of national and international entities. The company plays a pivotal role in the nation's private sector industrialization by providing innovative investment solutions and financing diverse projects. IPDC...

  • Programme Head

    1 day ago

    Dhaka, Dhaka, Bangladesh SAJIDA Foundation Full time ৳1,200,000 - ৳3,600,000 per year

    Department:Mental HealthJob Location:Head Office, Gulshan 1, DhakaReports to:Head of Programme Design and Innovation, Development ProgrammesProgramme Head - Mental Health will be responsible for ensureing the quality, relevance, and scalability of SAJIDA Mental Health Programme (SMHP) strategy and interventions by aligning them with national policies and...

  • Head of Finance and Accounting

    2 weeks ago

    Dhaka, Dhaka, Bangladesh STC Overseas Education Full time ৳900,000 - ৳1,200,000 per year

    Company DescriptionSTC Overseas Education is a leading foreign admission and career consultancy firm, providing admission information, guidelines, and career consultancy services for over 30 countries including Canada, Australia, USA, UK, Europe, China, Japan, and India. Our goal is to guide students and professionals in making informed decisions about their...

  • Head of Office

    2 weeks ago

    Dhaka, Dhaka, Bangladesh ReliefWeb Full time ৳90,000 - ৳120,000 per year

    BangladeshHead of Office (m/f/d), BangladeshOrganizationGerman Red CrossPosted 29 Sep 2025 Closing date 28 Oct 2025The German Red Cross (GRC) is part of a worldwide community assisting victims of conflicts and disasters and people affected by social or health related crises. The Red Cross / Red Crescent Movement provides vulnerable people with assistance...

  • Head of MEP Engineer

    2 weeks ago

    Dhaka, Dhaka, Bangladesh Angina Technologist Ltd. Full time ৳600,000 - ৳1,200,000 per year

    job title:Head of MEP Engineerdepartment:Electrical ,Type of Employment:Contractuallocation:Adabor, DhakaPublished Date:Mar 07, 2024Deadline:Mar 30, 2024Company DescriptionAngina technologist Ltd. is a consulting and construction Firm based on Architecture, Electrical, Civil & Mechanical Engineer and any kind of Engineering works in all over the...

  • Head of Delivery

    2 weeks ago

    Dhaka, Dhaka, Bangladesh Astha Full time ৳1,200,000 - ৳3,600,000 per year

    The Head of Delivery ensures the successful, timely, and high-quality delivery of all projects. This individual designs and oversees project management processes, resolves delivery challenges, and drives productivity across engineering teams. At the same time, he/she ensures clients remain satisfied, informed, and supported throughout the project lifecycle....

  • Head of Sales

    7 days ago

    Dhaka, Dhaka, Bangladesh Jobs Japan Full time ৳1,440,000 - ৳3,840,000 per year

    Head of Sales & Marketing - Elevator DivisionLocation: House #3 (4th Floor), Road #2, Block #L, Banani, Dhaka, BangladeshWebsite: Company Overview:ShibaTech Corporation Ltd. is the exclusive distributor of Toshiba Elevators in Bangladesh, providing complete solutions from sales and installation to after-sales service and maintenance. Our mission is to...

  • Head Of Brand

    2 weeks ago

    Dhaka, Dhaka, Bangladesh Malik Seeds Full time ৳80,000 - ৳100,000 per year

    Company VisionMalik Seeds is an agri company in the middle of a bold marketing transformation — and we're looking for a Head of Brand and Marketing to help lead the charge. You'll be the brain and heartbeat of how Malik Seeds shows up to the world: on screens, in fields, across platforms, and in people's minds. From running point on our YouTube & Facebook...

  • Head of Sales

    2 weeks ago

    Dhaka, Dhaka, Bangladesh MH Global Group Full time ৳600,000 - ৳1,200,000 per year

    Job Objectives:The Head of Sales & Operations for MIE English is responsible for leading the overall sales, marketing, and operational functions to achieve organizational growth. This role entails managing teams, executing both online and offline strategies, expanding partnerships, ensuring target achievements, and enhancing operational excellence across all...

  • Head of Sales

    7 days ago

    Dhaka, Dhaka, Bangladesh PALMPAY LIMITED Full time ৳1,200,000 - ৳3,600,000 per year

    About PalmPayPalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we're building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services.Operating in Nigeria, Ghana, Tanzania, Pakistan, and Bangladesh,...