Customer Relationship Executive

3 days ago

Dhaka, Dhaka, Bangladesh Bdjobs Full time

MASTUL Foundation
is looking for
Customer Relationship Executive (Communication Dept)

Job Description / Responsibility

MASTUL Foundation is seeking a highly experienced and results-driven
Customer Relationship Executive (Communication Department)
.

Key Responsibilities:

  • Receive phone calls, respond to donors in social media and keep track of all donor databases.
  • Handle donors' query, must be capable of managing donors' requirements. Keep detailed records of Donor interactions and feedback.
  • Overall support the team for increasing Donor Relationship.
  • Supports the Communication Manager by maintaining donor relationships, securing new funding through concept notes and proposals, and preparing high-quality donor and HQ reports. Collaborates with the Planning and Development Manager on fundraising, communications, networking, and advocacy.
  • Develop and implement a fundraising plan for the organization, which will achieve the goals for sustainable funding, the development of projects and delivery of core operations.
  • Implementing an effective customer loyalty program. Maintaining accurate records and documenting all customer service activities and discussions.
  • Assessing service statistics and preparing detailed reports on your findings. Implements quality, and customer-service standards. Contributes customer service information and recommendations to strategic plans and reviews.
  • Able to work under pressure.
  • Any other relevant works as assigned by the authority.

Educational Requirements

  • Bachelor/Honors
  • Masters

Experience Requirements

  • 5 to 10 year(s)
  • The applicants should have experience in the following business area(s):
  • NGO

Additional Requirements

  • Excellent interpersonal and written and oral communication skills.
  • Ability to lead a team & Knowledge of CRM systems.
  • Computer skills. Knowledge of conflict resolution techniques is preferable.

Job Location

  • Dhaka (Lalmatia)

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