QuickBooks & Technical Support Specialist
2 weeks ago
About the Job
Salary Range:
30,000–60,000 BDT (Based on skills and expertise; higher for exceptional candidates)
Salary Review:
Annually
Festival Bonus:
2 per year
Weekly Holidays:
2 days off per week
Lunch:
Fully subsidized
Perks:
Unlimited hot beverages at the office
Job Location:
Uttara, Dhaka, Bangladesh
Job Context:
We are seeking a reliable and detail-oriented Remote Desk Support Assistant to join our team. The selected candidate will be responsible for providing technical support to overseas clients and performing data entry tasks in QuickBooks.
This role requires excellent communication skills, strong problem-solving abilities, and proficiency in managing both technical and administrative tasks efficiently. We are looking for a high-level representative who has previously served foreign customers (in English) and possesses at least 2–3 years of relevant experience.
As we operate on a roster-based schedule, the candidate must have the ability to work during agreed hours, which may require overlap with international time zones.
Key Responsibilities:
As a Technical Support: While our team will provide training for the technical aspects, the candidate must be a quick learner and able to adapt rapidly.
- Respond to customer inquiries via email, chat, or phone in a timely and professional manner.
- Troubleshoot and resolve basic technical issues reported by customers.
- Walking through basic product functions with customers.
- Escalate complex technical issues to higher-level support when necessary.
- Maintain detailed records of support requests, actions taken, and resolutions provided.
- Guide customers through product setup, usage, and troubleshooting steps.
AS a QuickBooks Data Entry & Administrative Tasks:
- Accurately input financial and transactional data into QuickBooks.
- Maintain and update customer records, invoices, and payment details.
- Reconcile data and identify any discrepancies for resolution.
- Generate financial or operational reports from QuickBooks when required.
Qualifications & Skills:
Education:
Bachelor's degree preferred (Business Administration, Accounting, Finance, Computer Science, or related field).
Technical Skills:
- Basic knowledge of IT troubleshooting and customer support tools.
- Experience using QuickBooks or similar accounting software (preferred).
Soft Skills:
- Strong written and verbal communication in English.
- Ability to work independently with minimal supervision.
- High attention to detail and accuracy in data entry.
- Excellent time management and organizational skills.
Required / Preferred Training
(Priority will be given to candidates with prior experience or training in any of the following)
:
- QuickBooks Online or Xero Accounting
- Microsoft Excel (Advanced) & Google Workspace
- Zendesk, Freshdesk, or similar ticketing systems
- ERP systems (SAP, Odoo)
- Business English Communication Skills
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