Customer Operations Digital Transformation Assistant Manager PTAB

2 weeks ago

Dhaka, Dhaka, Bangladesh Unilever Full time ৳1,200,000 - ৳3,600,000 per year
MAIN JOB PURPOSE

The role is responsible to lead Customer Operations Digital Transformation Projects from idea stage to implementation across PTAB. As a part of this role, the candidate would partner CS&L and IP design & deliver Digital Solutions that leverage technology to unlock value for business. This is a highly entrepreneurial role that merges Tech/Business knowhow/Passion for change to deliver best in class tech solutions.

KEY RESPONSABILITIES

• Responsible for governing execution of projects inline with broader process innovation strategy to reach touchless & automated Demand/Distribution/Supply Planning & Execution processes. The candidate would proactively engage with various SC Functional leads (Integrated Planning, Customer Service & Logistics) to identify key challenges and build medium term process innovation strategy.

• While existing business process knowhow is not mandatory for a candidate to apply, the candidate would be expected to Proactively learn business processes (e.g Forecasting/Shipment & Inventory Planning/Execution) and Advanced Software development and function as an SME in these processes. Process subject matter expertise combined with credible technical skills are key enablers for someone to be successful in this role.

• The candidate would be expected to lead Detailed process mapping (to learn existing planning processes), simplify them, codify them into automated tools/systems and lead deployment. The candidate would function as an entrepreneur solving business problems using technology end to end

• In terms of technical execution, the candidate would be involved in hands-on Software development for a significant portion of their time. This would involve designing various computer applications. Prior experience with hands-on programming is a must and would be discussed during interviews/coding assessment.

PROFESSIONAL SKILLS:

• Bachelor's degree in engineering (preferred – Electrical/Computer Science/Mechatronics or other affiliated engineering disciplines with strong academic performance).

EXPERIENCED REQUIERD:

• The ideal candidate should have worked for 3+ years in Technology/Transformation or similar roles. Strong Academic results are a plus.

• The Candidate would have excellent written/Oral English communication skills.

• The candidate must have programmed a computer Application end to end and be fluent in at least one programming language.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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