Customer Service Executive

2 days ago

Dhaka, Dhaka, Bangladesh Bdjobs Full time

Etacol Bangladesh LTD
is looking for
Customer Service Executive

Job Description / Responsibility

  • Customer Interaction:
    Respond to customer inquiries via multiple communication channels (phone, email etc.) in a timely and professional manner. Provide accurate information, assistance, and solutions to address customer needs and concerns.
  • Execute Orders:
    Once orders and bookings are placed, enter them in the system, create the SOP (also called Proforma Invoice) and share with the customer within the stipulated time.
  • Follow up on payments:
    Follow up on payments (TT, LC, etc.) and make sure the order is processed as per internal (company) and external (bank, custom etc.) requirements.
  • Follow up on deliveries:
    Coordinate with warehouses and/ or mills and make sure the timely delivery/ shipment arrangements. Follow up with all the parties and update the customers till the goods are in-housed in the customer WH.
  • Issue Resolution:
    Coordinate with front end (relevant salesperson) and back-end teams (WH, Mills, Logistic team, QA team, and technical teams etc.) in order to effectively troubleshoot and resolve customer complaints, requests, and issues.
  • Relationship Building:
    Build and maintain positive relationships with customers by demonstrating empathy, patience, and understanding. Proactively engage with customers to anticipate their needs and exceed their expectations.
  • Product Knowledge:
    Develop a deep understanding of our products and services to provide comprehensive support and guidance to customers. Stay updated on product features, updates, and changes to deliver accurate information to customers.
  • Documentation:
    Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, using CRM software or other designated systems.
  • Team Collaboration:
    Collaborate with internal teams, including sales, marketing, QA, and technical, to address customer issues effectively.
  • Continuous Improvement:
    Proactively identify opportunities for process improvement and customer service optimization. Share ideas and suggestions with the team to enhance efficiency, productivity, and customer satisfaction.

Educational Requirements

  • Bachelor of Business Administration (BBA) in Marketing
  • Master of Business Administration (MBA) in Marketing
  • An advanced level of IT knowledge is preferable.

Experience Requirements

  • 3 to 5 year(s)
  • The applicants should have experience in the following business area(s): Garments Accessories

Additional Requirements

  • Proven experience in customer service, merchandising or a related role.
  • Excellent communication skills (English), both verbal and written.
  • Strong interpersonal skills, ability and willingness to build rapport with customers. Problem-solving abilities and a customer-focused mindset.
  • Ability to multitask, prioritize, and manage time effectively.
  • Flexibility to work in a fast-paced environment and adapt to changes. Willingness to work flexible hours.

Salary

  • Tk Monthly)

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