Customer Service Analyst – Trade

7 days ago

Dhaka, Dhaka, Bangladesh Citi Full time ৳30,000 - ৳60,000 per year

The Customer Service Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

  • Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues. Providing prompt and high-quality service to FI Clients.
  • Customer query management, consultancy, and service management for both corporate and FI clients with emphasis on customer retention, supporting customer acquisition as well as cross-sell into existing bases.
  • Attend daily inquiries from FI clients and solving regional and global FI Trade queries.
  • Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
  • Conduct necessary analyses to address client needs
  • Communicate resolutions to clients
  • Undertaking initiatives with relevant stakeholders to achieve set targets in terms of service standards for customer issues.
  • Develop and maintain client portfolio through regular calls and face to face interaction, as needed
  • Inform clients about problems (system failures, market issues) and provide regular resolution updates
  • Support client to educate them with different self-service tools in CitiDirect.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 3-5 years of relevant experience
  • Experience in customer service preferred
  • Computer proficiency
  • Consistently demonstrate clear and concise written and verbal communication
  • Proven investigative and analytical skills
  • Demonstrated ability to present concepts and influence change
  • Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
  • Proven ability to work under limited supervision within a team environment

Education:

  • Bachelor's degree/University degree or equivalent experience

Job Family Group:
Customer Service


Job Family:
Institutional Customer Service


Time Type:
Full time


Most Relevant Skills
Please see the requirements listed above.


Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.


Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.

  • Customer Service Analyst – Trade

    7 days ago

    Dhaka, Dhaka, Bangladesh Citi Full time ৳30,000 - ৳60,000 per year

    The Customer Service Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.Responsibilities:Serve as single point of contact for internal...

  • Authorized Trading Representative

    1 day ago

    Dhaka, Dhaka, Bangladesh Padma Bank Securities Ltd. Full time ৳30,000 - ৳60,000 per year

    Company DescriptionPadma Bank Securities Ltd. is a prominent stock brokerage firm in Bangladesh that provides tailored services to a diverse range of clients, including retail investors, Non-Resident Bangladeshi (NRB) investors, local institutions, and foreign investors. Known for its customer-focused approach, the company facilitates seamless trading...

  • Sales Channel Executive

    2 weeks ago

    Dhaka, Dhaka, Bangladesh Shitav Trade International Full time ৳20,000 - ৳60,000 per year

    Company DescriptionShitav Trade International, established in 2025, is a Bangladesh-based trading company with a global presence through offices in the UK and US. Specializing in jute, agro-food products, recycling materials, and more, the company connects trusted suppliers with international buyers, ensuring quality products, competitive pricing, and...

  • Sales & Service Engineer (For Alif Trade International (At)-Job ID: 1422870

    5 days ago

    Dhaka, Dhaka, Bangladesh Bdjobs Full time ৳120,000 - ৳240,000 per year

    Alif Trade International (At)is looking forSales & Service EngineerJob Description / ResponsibilityProviding service to customers effectively on time.Sales of diagnostic reagents & Equipment.Build a good relationship with customers.Develop a good plan to increase sales.Regular follow-up with the Hospital, Diagnostics Lab, and Clinic.Prepared a report about...

  • Credit Analyst

    2 weeks ago

    Dhaka, Dhaka, Bangladesh LankaBangla Finance PLC. Full time ৳1,200,000 - ৳2,400,000 per year

    Company DescriptionLankaBangla Finance PLC. started its journey in 1997 as a joint venture financial institution with international collaboration, licensed by Bangladesh Bank. Owned by renowned entrepreneurs, Sampath Bank Limited, One Bank Limited, and the general public, LankaBangla Finance stands as a leading integrated financial conglomerate in...

  • Project Policy Analyst

    7 days ago

    Dhaka, Dhaka, Bangladesh UNDP Full time $40,000 - $80,000 per year

    Job Description Please note the appropriate Tier indicated in the vacancy title and ensure that you are holding the applicable contract as defined below:Tier 1: UNDP/ UNCDF/ UNV staff holding permanent (PA) and fixed term (FTA) appointments (defined as "internal" candidates)   Tier 2: Staff holding UNDP temporary appointments (TA), personnel on regular...

  • Project Policy Analyst

    7 days ago

    Dhaka, Dhaka, Bangladesh UNDP Careers Full time $40,000 - $80,000 per year

    Job DescriptionJOB DESCRIPTIONPlease Note The Appropriate Tier Indicated In The Vacancy Title And Ensure That You Are Holding The Applicable Contract As Defined BelowTier 1: UNDP/ UNCDF/ UNV staff holding permanent (PA) and fixed term (FTA) appointments (defined as "internal" candidates)Tier 2: Staff holding UNDP temporary appointments (TA), personnel on...

  • Tax Analyst

    7 days ago

    Dhaka, Dhaka, Bangladesh -92a2-410d-b070-8e462fdb4586 Full time ৳600,000 - ৳1,200,000 per year

    Company DescriptionAnwar Group of Industries (AGI) has a long-standing history dating back to 1834 and has grown into one of the leading conglomerates in Bangladesh. With diversified business operations spanning composite textiles, building materials, financial services, real estate, engineering, and more, the group employs over 12,000 dedicated...

  • Data Analyst

    1 day ago

    Dhaka, Dhaka, Bangladesh HEAD GEAR Full time ৳5,000 - ৳7,000 per year

    Turn Data Into Design Decisions. Join the Team at Head Gear LimitedPosition:Data Analyst (Intern)Office Time:10am – 07pm | Sat – ThuJob Type:Internship | Work at OfficeLocation:Bashundhara, Dhaka 1229Duration:3–4 monthsRemuneration:5,000–7,000 BDT■ About Head Gear:Head Gear Limited is Bangladesh's first and leading cap brand—built by a young,...

  • Project Analyst _Admin

    5 days ago

    Dhaka, Dhaka, Bangladesh UNDP Careers Full time $40,000 - $80,000 per year

    Job DescriptionBackgroundWhile graduation from Least Developed Country (LDC) status is a testament to Bangladesh's developmental progress, it will bring various challenges, requiring adroit policy responses to manage the transition and prepare, especially for the loss of LDC-specific trade preferences. If Bangladesh can successfully navigate and mitigate any...