
Customer Care Executive
2 weeks ago
আমাদের একটি দ্রুত বর্ধনশীল ই-কমার্স প্রতিষ্ঠান যেখানে আমরা অনলাইনের মাধ্যমে পণ্য বিক্রি করি। কাস্টমারদের অর্ডার নেয়া, সমস্যা সমাধান, তথ্য প্রদান ও অর্ডার প্রক্রিয়াকরণসহ বিভিন্ন কাজের জন্য আমরা একটি দক্ষ, আন্তরিক ও দায়িত্বশীল কাস্টমার কেয়ার এক্সিকিউটিভ খুঁজছি। প্রার্থীকে অবশ্যই গ্রাহকদের সাথে সুন্দরভাবে কথা বলতে পারা ও সমস্যা সমাধানে দক্ষ হতে হবে।
Job Responsibilities:
কাস্টমারদের ইনবক্স, কল বা চ্যাটের মাধ্যমে পণ্যের তথ্য দেওয়া ও প্রশ্নের উত্তর দেওয়া।
অর্ডার গ্রহণ করা ও সেগুলো সঠিকভাবে সিস্টেমে এন্ট্রি করা।
অর্ডার কনফার্ম করা এবং প্রিন্ট করে ডেলিভারি টিমে পাঠানো।
কাস্টমারদের ঠিকানা, মোবাইল নম্বর ও অন্যান্য প্রয়োজনীয় তথ্য সংগ্রহ ও সংরক্ষণ করা।
কাস্টমারদের সমস্যা বা অভিযোগ যথাযথভাবে হ্যান্ডেল করা ও প্রয়োজন অনুযায়ী রিপোর্ট করা।
রিপোর্ট তৈরি ও ডেটা মেইনটেইন করা (যেমন: অর্ডার লিস্ট, ডেলিভারি স্ট্যাটাস ইত্যাদি)।
টিমের অন্যান্য সদস্যদের সাথে সমন্বয়ে কাজ করা।
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