Officer- Customer Care

2 weeks ago

Dhaka, Dhaka, Bangladesh Bdjobs Full time

SHIP International Hospital
is looking for
Officer- Customer Care

Job Description / Responsibility

  • Providing information Face to face and over the phone.
  • Help to fill out the registration form, System entry, Providing card, Guide registration to others area, collection.
  • Assist, patient receive & queue management, coordinating with nurse station & doctor's room, explaining end to end process to patients.
  • Make sure the Health Check-up patients/ clients' proper explanations, guide, emailing and documentation.
  • Make Schedule, Share the link with patient and follow-up end of the service and share the prescription with the patient.
  • Corporate's Patient Email or What's app Massage Response, Report or status update, Schedule, appointment or booking and timely update. Ensure one stop service
  • Patient Queries and Crisis Handling-Through Call, Through Email, Through Information Desk or anywhere in the hospital.
  • Internal Coordination-Circulation of the Doctor Information, Circulation of Facility Information, communicating patient's needs, Assisting in Visitor management

Educational Requirements

  • Bachelor/Honors

Experience Requirements

  • 1 to 3 year(s)
  • The applicants should have experience in the following business area(s):
  • Hospital

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