Executive (Ticketing & Reservation)

2 weeks ago

Dhaka, Dhaka, Bangladesh Musafir Tours Full time ৳900,000 - ৳1,200,000 per year
RequirementsEducation
  • Bachelor/Honors
Experience
  • At least 3 years
  • The applicants should have experience in the following business area(s):
Job Responsibilities:
  • Manage domestic and international flight bookings, re-issuances, cancellations, and ticketing through online portals.
  • Knowledge in using GDS platforms (e.g., Amadeus, Sabre, Galileo) will be an advantage.
  • Offer clients competitive fare quotes, route options, and cost-effective travel solutions based on their preferences and requirements.
  • Assist clients in selecting flights, explaining fare rules, and suggesting travel options.
  • Respond to customer queries related to bookings, ticket changes, refunds, and travel advisories with professionalism and accuracy.
  • Provide information on baggage policies, visa requirements, and travel regulations.
  • Resolve ticketing issues, complaints, and changes efficiently Liaise with airlines for booking confirmations, special service requests (SSR), group bookings, and schedule changes.
  • Maintain good relationships with airlines, consolidators, and travel partners.
  • Maintain records of issued tickets, invoices, and transactions. Prepare daily sales and booking reports.
  • Ensure proper documentation for corporate and individual clients.
  • Stay updated on airline policies, promotional fares, and travel trends.
  • Ensure compliance with airline and IATA regulations.
  • Work closely with other departments (e.g., Sales, Operations, Accounts) to ensure smooth coordination and client satisfaction.
  • Experience in handling visa applications will be considered an advantage.
  • Perform any other task assigned by the management as per operational needs.
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