Assistant Manager, IT

Company Description

Founded in 2004 in Dhaka, Bangladesh, BRAC James P Grant School of Public Health addresses public health challenges in Asia, Africa, and South America. The School boasts 210 multidisciplinary faculty and staff, an MPH program with 524 graduates from 34 countries, and 158 research projects, including 31 related to Covid-19. With 109 partnerships with global and national organizations and 612 peer-reviewed publications, the School has trained over 6200 health and development professionals. Its vision is to be the leading global Public Health Institute for critical health challenges affecting disadvantaged communities, and its mission is to create innovative public health leaders and solutions through education, training, research, and advocacy.

Role Description

This is a full-time on-site role for an Assistant Manager, IT located in Dhaka, Bangladesh. The Assistant Manager, IT will oversee the day-to-day IT operations, manage the IT team, and ensure the smooth running of IT systems and applications. Responsibilities include network and server management, technical support, system maintenance, and implementing IT policies and procedures. The role also involves coordinating with other departments to understand their IT needs and providing solutions, as well as ensuring cybersecurity measures are in place.

Key responsibilities:

·     Oversee core IT services including server administration, cloud platform governance, web infrastructure, and access controls.

·       Lead and monitor backup, patch management, and disaster recovery procedures.

·       Administer Active Directory, File Servers, Moodle LMS, and Attendance Systems.

·       Act as the primary custodian of domain, hosting, and DNS configurations.

·       Manage internal IT ticketing/helpdesk workflow and monitor KPIs for performance.

·       Supervise IT Officers, assign tasks, and ensure service quality.

·       Develop and maintain IT documentation (network diagrams, access logs, SOPs).

·       Coordinate with vendors for IT procurement, AMC, and service escalations.

·       Conduct routine access audits, implement MFA, and manage IT security policies.

·       Contribute to website development, maintenance, and performance optimization.

Required Skills & Qualifications

·       Masters in computer science/engineering or related field.

· years of IT experience with a mix of system admin, security, and web tech.

·       Expertise in Windows Server, Active Directory, networking (LAN/WAN, VLAN).

·       Strong understanding of web domains, hosting, CMS (e.g., WordPress).

·       Knowledge of cybersecurity best practices and asset management protocols.

·       Proficient in scripting (e.g., PowerShell, Bash) and database handling (MySQL, MSSQL).

·       Experience with project planning, SOP development, and team leadership.

Salary:
Negotiable. A competitive salary can be offered to highly deserving candidates.

Benefits:
Festival Bonus, Earned Leave Encashment, Health and Life Insurance, Increment on annual appraisal, and others as per policy along with career progression opportunity.

How to apply:
All interested candidates are advised to submit the application through email at:  on or before 
September 19, 2025
. Please mention the following in the subject line of your email:
Job Application for Assistant Manager, IT.

Only shortlisted candidates shall be invited for the interview. All tests & interviews will be held in Dhaka.

We are an equal-opportunity employer and encourage applications from qualified women and minority candidates.

The Organization reserves the right to make an appointment at a grade lower than advertised.

BRAC JPGSPH regrets to inform you that it is not liable to reply to all the submitted applications.