IT Engineer – Repair

3 days ago

Dhaka, Dhaka, Bangladesh Grameen Distribution Ltd. Full time ৳1,200,000 - ৳3,600,000 per year

Job Summary

The IT Engineer for Repair & Maintenance is responsible for ensuring the continuous operation, reliability, and performance of all IT hardware and infrastructure by performing preventative, corrective, and emergency maintenance. This role involves diagnosing, repairing, and maintaining IT equipment (servers, workstations, network devices, peripherals) to minimize downtime, support operational efficiency, and ensure optimal system functionality.

Key Responsibilities

  • Carry out regular inspections of IT hardware (servers, PCs, networking, storage, printers, etc.) to identify potential faults or failures.
  • Perform preventive maintenance tasks to reduce risk of system breakdowns; e.g. cleaning, firmware updates, inspections, testing.
  • Diagnose and troubleshoot hardware, wiring, and peripheral device problems; repair or replace faulty components.
  • Maintain network infrastructure: switches, routers, access points, firewalls, cabling – checking connections, power supplies, etc.
  • Maintain and ensure IP cameras and CCTV recordings along with NVR/DVR and POE setup.
  • Design, implement and maintain network systems LAN, WAN, Internet security, VPN, Internet connectivity products (switches, Mikrotik routers, firewalls, storage backup, access control).
  • Configure (DNS, Active Directory, File Server, Web Server, FTP, TCP/IP) for IT support.
  • Ensure data backup system maintenance while conducting disaster recovery planning
  • Must be technically proficient in troubleshooting and resolving hardware, software and connectivity issues and determining the source of computer problems and providing possible solutions.
  • Maintain documentation: equipment specifications, repair logs, maintenance schedules, warranty information.
  • Collaborate with other teams (network, security, operations) to coordinate maintenance activities, minimizing disruption.
  • Follow safety and regulatory guidelines (electrical safety, ESD protection, environmental requirements) during maintenance.
  • Participate in on-call rotations for emergency repair support if required.

Qualifications

  • Diploma/B.Sc. In CSE/ EEE/Network Technologies
  • Previous experience (e.g. 2‑5 years) working in IT hardware maintenance / support / infrastructure roles.
  • Good knowledge of computer systems, servers/storage, networking hardware, peripherals.
  • Experience with diagnosing hardware faults, performing repairs, replacement of parts.
  • Familiarity with maintenance tools, diagnostic software, firmware/BIOS updates.
  • Understanding of safety practices, ESD (Electrostatic Discharge), and working with electrical components safely.
  • Basic knowledge of wiring, power systems, UPS, and backup power infrastructure.

Skills & Competencies

  • Laptop Repair & Maintenance
  • Strong troubleshooting and diagnostic skills
  • Attention to detail and ability to work methodically
  • Good organizational skills; able to maintain records, schedule maintenance
  • Ability to work under pressure and respond to urgent repair needs
  • Good communication skills – able to coordinate with other teams, report status, document clearly
  • Ability to lift and move hardware, sometimes work in constrained or raised spaces (server racks etc.)
  • Time management; prioritizing urgent vs non‑urgent repairs
  • Some inventory management skills

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