Support Engineer

2 weeks ago

Dhaka, Dhaka, Bangladesh COBAIT Full time $60,000 - $120,000 per year
  • IT support relating to technical issues involving Microsoft's core business applications and virtual environments.
  • Design, implementation, and support services for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, O365, Active Directory, Microsoft Azure, etc.
  • Manage inbound and outbound calls promptly, identify customers' needs, clarify information, research every issue, and provide solutions.
  • Implement and support disaster recovery solutions.
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Remote access solution implementation and support: VPN, Terminal Services, etc.
  • Communicate with customers as required: keep them informed of incident progress, notify them of impending changes, and agree on outages.
  • Escalate service or project issues that cannot be completed within agreed service levels.
  • Document and report internal processes and procedures related to duties and responsibilities.
  • Understand processes in the ticketing System by completing assigned training materials and blueprints on the ticketing System.
  • Work through project tickets and phases in the ticketing System as assigned by a Project Manager.
  • Willing to work in a roster-based system and need to perform at least 2-night shifts in a week.
  • At least have 1-2 years of experience in the IT Industry.

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