
Senior Technical Support Engineer
2 weeks ago
WaTheta
is Hiring:
Senior Technical Support Engineer (Team Lead)
Lead Technical Excellence at Bangladesh's Premier WhatsApp Business API Platform
Location: Aftabnagar, Dhaka
Vacancies: 1 Position
Salary: BDT 35,000 – 45,000
Type: Full-time, On-site
What You'll Lead:
• Ensure client success and measurable business growth through WaTheta Platform
• Lead and train technical support team members
• Design and deploy advanced automation workflows for clients
• Provide high-level technical support and troubleshoot complex issues
• Conduct training sessions and workshops for clients and internal teams
• Develop tailored solutions for industry-specific needs
• Handle client consultancy and platform adoption support
• Create documentation, user guides, and training materials
What We're Looking For:
• Bachelor's degree in Computer Science, IT, or related field
• Strong experience in Technical Support and Customer Service
• Knowledge of Webhook, API, No-code visual chatbot building & Automations
• Understanding of Bangladeshi business operations, especially e-commerce
• Excellent analytical and problem-solving skills
• Outstanding communication and interpersonal abilities
• Team leadership and management experience
• WhatsApp Business API experience is a plus
Why Join WaTheta?
Lead a growing technical team at Meta's Official Business Partner
Work with cutting-edge WhatsApp Business automation technology
Competitive salary with growth opportunities
Direct impact on client success and business expansion
Comprehensive training and professional development
Ready to lead technical excellence in WhatsApp Business automation?
APPLY TODAY
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