Customer Experience Executive

2 weeks ago

Dhaka, Dhaka, Bangladesh Sundora Full time ৳1,200,000 - ৳3,600,000 per year

Sundora is Hiring

Position Title: Customer Experience and Ecom Executive

Work Days: 6 days a week

Work Hours: 9:30am-6:30pm

Location: Banani 2

Application procedure:

Apply Here:

Job Type: Full-Time (On-Site)

Salary: Negotiable (Salary will be decided based on Experience and Performance throughout the Selection process)

Benefits: Phone bill, Two Festival Bonuses, Yearly Appraisal, Medical Insurance, Gratuity.

Job Description:

We're looking for a detail-oriented and tech-savvy team member to manage the back-end operations of our Shopify store, ensuring a smooth order processing experience for our customers. You'll also support the customer care team when needed to help create an exceptional brand experience.

Key Responsibilities:

  1. Manage daily order processing and fulfillment using Shopify and integrated apps

  2. Monitor, update, and troubleshoot orders, shipping details, and inventory status

  3. Handle returns, exchanges, and cancellations via the Shopify back-end

  4. Liaise with warehouse and logistics teams to ensure timely dispatch and delivery

  5. Regularly audit and maintain product listings, prices, inventory, and content on Shopify

  6. Update customer records and notes in CRM and order management systems

  7. Generate and maintain reports related to order volumes, fulfillment rates, and customer issues

  8. Provide feedback and suggest improvements for e-commerce and operational processes

  9. Stay up-to-date with Shopify features, plug-ins, and backend tools

  10. Support the marketing team with online promotions and website updates as needed

  11. Participate in team meetings, brand trainings, and cross-functional coordination

  12. Assist in general customer care tasks when required

Requirements:

  1. Prior experience with Shopify (backend familiarity is preferred)

  2. Experience in order processing, e-commerce operations, or customer service

  3. Proficiency in English

  4. 1–2 years of relevant experience preferred; fresh graduates with a strong interest in e-commerce are welcome to apply

  5. Degree in Business, Management, Marketing, E-commerce, or related field

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