Forward Deployed Engineer

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.

We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.

At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.

Introduction
About Optimizely: Optimizely is a leading Digital Experience Platform (DXP) provider, empowering organizations with AI-centric solutions to deliver exceptional digital experiences and elevate customer product experiences, particularly through our Opal AI solutions.

The Opportunity: We seek a skilled and customer-focused Forward Deployed Engineer to be the technical bridge between Optimizely's innovative AI products and our enterprise customers. You will apply your technical knowledge and communication skills to assist in the consultation, building, and deployment of AI-driven solutions that seamlessly integrate with Optimizely's platforms, enabling customers to harness the power of AI.

Job Responsibilities
Customer Consultation & Solution Design:
Collaborate with customers to understand AI use cases, data needs, and integrations, assisting in translating objectives into technical plans leveraging Optimizely AI (Opal).

Lead Technical Deployments:
Participate in the configuration and deployment of Optimizely AI (Opal), interacting with Optimizely products and customer tech stacks via public APIs.

Develop Custom Tools & Integrations:
Lead the technical design, development, and build of custom tools tailored to specific customer project requirements, to extend Optimizely's AI base capabilities and/or interface with external systems to achieve customer's goals.

Technical Troubleshooting & Optimization:
Perform troubleshooting, debugging, and performance optimization for deployed AI solutions to ensure stability and efficiency.

Technical Training & Enablement:
Conduct workshops and knowledge transfer for customer teams to effectively use, manage, and extend Optimizely AI (Opal).

Cross-Functional Collaboration:
Collaborate with Optimizely's Product, Engineering, and Customer Success teams to provide feedback and ensure alignment.

Best Practices & Advocacy:
Apply AI deployment best practices, understanding customer needs and aligning with Optimizely's product capabilities.

Knowledge And Experience

• Experience: 2+ years in a customer-facing technical role (e.g., Solutions Architect, Implementation Engineer, FDE) with a focus on software deployment and integration.
• Retrieval Augmented Generation (RAG): Familiarity with RAG concepts and experience with building tools/applications for RAG workflows (e.g., interacting with vector databases, embedding services, prompt engineering).
• Prompting Proficiency: Good understanding of prompting principles and best practices for optimizing AI model output.
• Programming Proficiency: Programming skills in JavaScript, TypeScript, Python for building integration layers, applications, and automation scripts via APIs.
• API & System Interaction: Proficiency in interacting with external systems via public APIs, including CRUD operations.
• Business Analysis: Experience in analyzing business requirements and assisting in translating them into technical solutions.
• Problem-Solving: Strong analytical and problem-solving skills for diagnosing and resolving technical issues.
• Communication: Strong verbal and written communication skills to articulate technical concepts to diverse audiences.
• Customer Focus: Customer-centric mindset, with ability to build rapport and contribute to customer success.
• Adaptability: Ability to quickly adapt to new technologies, product updates, and customer environments.

Preferred Skills:

• Data Integration: Proficiency in data integration, transformation (ETL), and data governance techniques for AI solution consumption.
• Optimizely Product Knowledge: Experience with Optimizely products (CMS, CMP, Web Experimentation, Feature Experimentation, ODP).
• AI Deployment Expertise: Familiarity with AI solution deployment and integration in enterprise environments, including understanding data flow and system integration.
• Consulting Experience: Exposure to customer-facing engineering, solutions consulting, or technical pre-sales roles.

Education
Bachelor's or Master's degree in Computer Science, Engineering, or related technical field

Our culture is the most important thing we offer. We continuously aim to provide a high-growth space, both virtually and in person, where you can do your best work and, in the process, unlock your boundless potential. Our new, cutting-edge office space in Dhaka is a testament to our dedication to enhancing your work experience. This state-of-the-art workspace features open workstations, a fully equipped kitchen, a nap room for relaxation, a tranquil zen garden, and an entertaining area, all designed to provide you with the ideal environment to thrive and grow.

As part of our commitment to you, here are other benefits and perks you can expect:

• Best-in-class compensation plans
• Two annual festival bonuses
• Recognition and rewards programs
• Paid Maternity (4 months) & Paternity Leave (12 weeks)
• Flexible vacations days and working hours
• Annual Work/Service Anniversary Leave
• Comprehensive medical & life insurance for you and your dependants
• Volunteering opportunities to make a difference
• Chance to work alongside our incredible global team
• Monthly and quarterly regional and global team-building events
• Communal transport facilities inside Dhaka to and from the office
• Free catered lunch every day
• An agile performance review process that encourages ongoing transparency between managers and direct reports
• Enablement program and soft skill training to support internal career growth and development

At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.