Branch Manager- For EERNA Ltd

EERNA Ltd (A Concern of Smart Technologies (BD) Ltd
is looking for
Branch Manager

Job Description / Responsibility

Company Overview

EERNA Ltd.
is Bangladesh's most trusted IT retail destination, partnering with over 100 leading global brands to deliver 100% authentic technology products and complete IT solutions. With a strong branch network across Dhaka City, a robust e-commerce platform, and the country's largest service center—
1000fix
—we ensure unmatched customer experience, warranty support, and after-sales service.

Job Description

The
Manager – Sales (Branch In-Charge)
is responsible for overall branch operations with a strong focus on sales growth, team leadership, customer satisfaction, and operational excellence. This role ensures the achievement of sales targets, effective people management, inventory control, and alignment with EERNA Ltd.'s policies and standards.

Key Job Responsibilities

Sales & Business Growth

• Plan, execute, and achieve monthly and yearly sales targets for the branch.
• Drive retail and corporate sales by developing effective sales strategies and promotions.
• Analyze sales performance, customer trends, and market conditions to maximize revenue.
• Ensure proper product display, pricing, and merchandising within the branch.

Branch Operations Management

• Oversee day-to-day branch operations to ensure smooth and efficient functioning.
• Ensure compliance with company policies, procedures, and operational standards.
• Monitor inventory levels, stock movement, and replenishment to avoid stock shortages or overstocking.
• Coordinate with warehouse, logistics, and procurement teams for timely stock availability.

Team Leadership & Staff Management

• Lead, motivate, and manage the sales and support team to achieve performance goals.
• Assign duties, monitor attendance, and evaluate staff performance regularly.
• Provide training, coaching, and guidance to enhance product knowledge and sales skills.
• Maintain discipline, teamwork, and a positive work environment within the branch.

Customer Experience & Service Excellence

• Ensure excellent customer service by addressing customer needs, complaints, and escalations professionally.
• Build long-term customer relationships to encourage repeat business and referrals.
• Coordinate with the
  1000fix service center
  to ensure smooth warranty and after-sales support.

Reporting & Coordination

• Prepare and submit daily, weekly, and monthly sales and operational reports to management.
• Coordinate with Head Office departments including Sales, Marketing, Finance, and Service.
• Provide feedback on market trends, customer demands, and competitor activities.

Educational Requirements

• Bachelor/Honors
• Bachelor's degree in business administration, Marketing, CSE or a relevant discipline, MBA will be an added advantage.
• Candidates with experience will be given more preference and can be considered if doesn't fulfill academic qualification.
• Skills Required: Computer Hardware and Networking, Operational Management, Business Growth, Target Oriented, sales driven, Team Management and leadership, Corporate Sales (B2B Business), Problem solving and multi tasking skill, Collaboration and Teamwork, Reporting and documentation skill

Experience Requirements

• 8 to 15 year(s)
• The applicants should have experience in the following business area(s):
• Computer Hardware/Network Companies

Experience:

• Minimum 3–6 years of experience in sales or retail management Experience in IT, electronics, or technology retail will be highly preferred
• Previous experience as Branch In-Charge / Sales Manager is an advantage

Skills & Competencies:

• Strong leadership and people management skills
• Excellent communication, negotiation, and customer-handling abilities
• Sales-driven, target-oriented, and result-focused mindset
• Good knowledge of MS Office and sales reporting
• Ability to work under pressure and manage multiple responsibilities