Branch Operations Manager, Corporate

2 weeks ago

Dhaka, Dhaka, Bangladesh HSBC Full time

We are currently seeking an ambitious individual to join this team in the role of Branch Operations Manager, Corporate & Institutional Banking Branch.

In this role, you will:

  • Put the customer at the heart of our business and deliver joined up services and solutions aligned to customer needs.
  • Handle customer cash/cheque transactions and maintain full vigilance to prevent any untoward incidents.
  • Remain up to date with potential risks/fraudulent activities around the teller activities and exercise appropriate caution
  • Create awareness of alternate channels and educate customers towards better use of those channels
  • Ensure customer issues at the teller area are promptly raised to relevant stakeholders for resolution
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
  • Meaningful interactions based upon speed, accuracy and positive engagement with the customer
  • Work in a team to ensure customer queues are properly managed and waiting time reduced
  • Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issue raised by external regulators
  • Maintain and develop awareness among staff of operational risk and minimize the likelihood of its occurrence, implement and observe Group compliance policy
  • Ensure internal and external reporting timely
  • Apply judgement and decision-making capabilities when needed to uphold the bank's reputation and integrity in business
  • Identify and idea generate to challenge and improve existing process and service of CIB (where applicable with branch banking) with a view to increase efficiency and optimize cost, manage projects as assigned by management

To be successful in this role, you should meet the following requirements:

  • Bachelor's degree from a public/private university preferably from Business background
  • Excellent interpersonal and communication skills
  • Strong time management and decision making skill
  • Attention to detail and an ability to work in a fast-changing environment to tight deadlines

Internal candidates having less than 12 months' service in their current role, requires line manager's prior approval to apply.

You'll achieve more at HSBC.
 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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