Customer Service Representative

3 days ago


Dhaka, Dhaka, Bangladesh Bdjobs Full time

Digicon Technologies Ltd.
is looking for
Customer Service Representative

Job Description / Responsibility

  • Need to handle incoming calls to the prospective customers pertaining to the Client`s business.
  • Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
  • Identify customer needs, clarify information and provide solutions.
  • Perform every call actively to solve client`s problem.
  • Refer unresolved customer grievances to designated persons for further investigation.
  • Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
  • Report time to time to the team leader for complicated issues.

Educational Requirements

  • Bachelor/Honors
  • Masters

Additional Requirements

  • Must be knowledgeable about Facebook (Social media), email & web chat.

Job Location

Dhaka (Motijheel, Paltan)

Salary

  • Tk Monthly)


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