Senior Technical

1 week ago

Dhaka, Dhaka, Bangladesh Bdjobs Full time

Comilla Online - Oasis
is looking for
Senior Technical & Customer Support Executive

Job Description / Responsibility

  • Provide advanced (Level 2/3) technical support for broadband, FTTH, wireless, and enterprise connectivity services.
  • Handle escalated customer issues related to network performance, outages, routing, and device configuration.
  • Coordinate with NOC, transmission, and field support teams to ensure timely issue resolution.
  • Monitor network performance and proactively identify potential service disruptions.
  • Guide and mentor junior support executives and customer service agents.
  • Maintain accurate support tickets, service logs, and customer interaction records.
  • Ensure compliance with ISP policies, SLAs, and regulatory guidelines (BTRC).
  • Support customers via phone, email, WhatsApp, CRM, and ticketing systems.

Educational Requirements

  • Bachelor of Science (BSc) in Electronics and Telecommunication Engineering
  • Bachelor of Science (BSc) in Computer Science & Engineering
  • Bachelor of Science (BSc) in Telecommunication
  • Diploma/Bachelor's degree in CSE, EEE, IT, or a related field (preferred).
  • Skills Required: Technical Skills, Internet, Broadband

Experience Requirements

  • At least 3 year(s)
  • The applicants should have experience in the following business area(s):
  • Telecommunication,Technical Infrastructure,PSTN

Additional Requirements

  • Minimum 2–4 years of experience in an ISP or telecom environment.
  • Strong knowledge of ISP networking (FTTH, GPON, routers, switches, VLAN, PPPoE).
  • Experience with customer support systems, CRM, and ticketing tools.
  • Excellent communication and problem-solving skills.
  • Ability to handle pressure and manage critical service issues.

Job Location

Dhaka, Rangpur, Nilphamari (Saidpur)

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