Key Account Manager

5 days ago

Dhaka, Dhaka, Bangladesh Daraz Full time

Job Summary
We are seeking for a dynamic and result-oriented Key Account Manager to manage and grow key accounts at Daraz in the Fashion sector. This individual will play a pivotal role in driving the success of our platform growth and fostering strong relationships with the major e-commerce sellers and brands, ensuring the visibility and growth of our Fashion product offerings.

Account Management
Serve as the main point of contact for the assigned Fashion key accounts operating at Daraz.

Build and maintain strong relationships with the key accounts and their stakeholders.

Drive business growth by identifying opportunities for new product listings, consumer promotions and marketing initiatives

Sales Strategy & Execution
Ensure campaign participation of the key accounts with product specific target price

Ensure seller participation in core conversion mechanisms (Free Shipping, Vouchers etc.) and campaign tractions (BOGO, Flat Discount etc.)

Monitor and manage the overall sales performance for each account, including sales volume, revenue, and profitability

Analyze market trends, competition, and consumer behavior to optimize pricing and promotional strategies

Product Listings & Optimization
Oversee the creation and optimization of product listings, ensuring they meet platform requirements and best practices.

Ensure product content (descriptions, images, SEO keywords) is accurate and aligns with brand guidelines.

Marketing & Promotions
Ensure display marketing and product marketing budget from the key accounts and convert them into potential sales growth and brand visibility .

Plan and execute marketing campaigns, including digital promotions, discounts, and seasonal offers.

Collaborate with the marketing team to drive digital advertising and enhance product visibility on Daraz platform.

Inventory & Supply Chain Coordination
Coordinate with the sellers to ensure stock availability, timely deliveries and alignment with demand forecasting.

Manage inventory levels and resolve stock issues, ensuring product availability on the platform

Data Analysis & Reporting
Provide regular performance reports, including sales metrics, growth opportunities, and ROI analysis.

Track key performance indicators (KPIs) such as sales volume, sales quantity, conversion rates, traffic, and average order value to measure account performance

Seller Satisfaction & Problem Resolution
Address seller queries, complaints, and concerns in a timely manner.

Work closely with issue resolution team to ensure high seller satisfaction on all relevant queries

Job Requirements
Bachelor's degree in Business Administration or related field, preferably in Marketing.

Minimum 2 to 4 years of experience in key account management in e-commerce sales or modern trade, preferably in the Fashion sector.

Strong understanding of e-commerce platforms and their operational processes.

Solid knowledge of Fashion products, trends, and consumer behavior.

Excellent communication, negotiation and relationship-building skills.

Proficiency in data analysis (Advanced knowledge in Excel & Google Sheet) and e-commerce tools (Meta Business Suit, Seller Center etc.)

Ability to work independently and as part of a team to achieve business and team objectives

Ability to work under pressure, do multi-tasking and adapt fast-moving work environment.

Strong problem-solving abilities and attention to details.

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