Junior Customer Support Representative

2 weeks ago

Dhaka, Dhaka, Bangladesh Bdjobs Full time

PalmPay Limited
is looking for
Junior Customer Support Representative

Job Description:

As a Customer Support Representative at PalmPay Limited, you will work closely with the sales managers to drive our sales efforts and ensure operational efficiency. Your role will involve a blend of sales and operational responsibilities to support our growth objectives.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Provide accurate product/service information and resolve customer issues efficiently.
  • Assist the Business Development team in client onboarding, documentation, and follow-ups.
  • Maintain detailed records of customer interactions using CRM tools.
  • Coordinate with internal departments (sales, tech, operations) to resolve client queries.
  • Support sales campaigns by preparing proposals, quotations, and presentations when needed.
  • Track and report client feedback, pain points, and areas for improvement.
  • Ensure high levels of client satisfaction and contribute to long-term relationship building.

Educational Requirements

  • Bachelor/Honors
  • Skills Required: Sales & Marketing, Customer Support, Client Service, Customer Service, Customer Care, Mobile Financial Service, Call Center, Customer Service Management, Call Support, Sales target, Customer Service

Experience Requirements

  • At most 3 year(s)
  • The applicants should have experience in the following business area(s): Consulting Firms,Call Center,Cellular Phone Operator,Financial Technology (Fintech) Startup
  • Freshers are also encouraged to apply.

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