English Speaking Customer Support Representative
2 weeks ago
Byte Trek Ltd.
is looking for
English Speaking Customer Support Representative (Health Care)
Key Points
This is a full-time
night shift position
(aligning with US working hours). Candidates must be comfortable working at night.
Job Description / Responsibility
Byte Trek Ltd.
is a leading BPO provider specializing in back-office support for healthcare industries in the US. We are looking for
Fluent English Speaking
Customer Care Representatives to join our growing team. Our mission is to deliver outstanding service by providing accurate and prompt assistance to patients and ensuring their satisfaction with our healthcare partners.
Responsibilities:
- Handle incoming calls from patients with professionalism, empathy, and courtesy.
- Provide accurate information and resolve inquiries promptly.
- Identify patient needs, clarify details when necessary, and offer appropriate solutions.
- Ensure each patient interaction is a positive experience by actively engaging and addressing concerns.
- Accurately document all patient interactions in the system in a timely manner.
Educational Requirements
- Bachelor/Honors
- Candidates with IELTS speaking result 7 will get prioritize.
- Skills Required: Customer Support, Customer Service, Call Center, Fluent in English Speaking, Google workspace
Job Location
Dhaka (DOHS Mohakhali)
Salary
Tk Monthly)
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