Customer Service Representative
6 days ago
Job Context
JSK Group operates across multiple sectors including
Broker House, Transport Services (Bus & Air Ticketing), Hospitals & Diagnostics, Doctor Chambers, and Report Delivery
. We are looking for energetic and customer-focused
Customer Service Representatives (CSRs)
to handle
all types of call center services
, such as inbound, outbound, sales, technical support, and customer care across these sectors.
Job Responsibilities
- Handle inbound calls to provide information and support across brokerage, transport, hospital & diagnostic, doctor chambers, and report delivery services.
- Make outbound calls for sales, lead generation, appointment scheduling, ticketing, and follow-up services.
- Provide technical and administrative support where needed (e.g., ticket booking, hospital appointment scheduling, patient inquiries, report delivery updates).
- Resolve customer complaints professionally and ensure timely resolution.
- Maintain accurate records of interactions in CRM/ERP systems.
- Achieve daily/weekly KPIs and service targets for different sectors.
- Build positive relationships with clients to ensure retention and satisfaction.
- Follow company scripts, policies, and procedures for all service areas.
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