Customer Service Representative

1 week ago

Dhaka, Dhaka, Bangladesh Bdjobs Full time

JSK Group
is looking for
Customer Service Representative (CSR) - All Types of Call Center Services

Job Description / Responsibility

Job Context

JSK Group operates across multiple sectors including
Broker House, Transport Services (Bus & Air Ticketing), Hospitals & Diagnostics, Doctor Chambers, and Report Delivery
. We are looking for energetic and customer-focused
Customer Service Representatives (CSRs)
to handle
all types of call center services
, such as inbound, outbound, sales, technical support, and customer care across these sectors.

Job Responsibilities

  • Handle
    inbound calls
    to provide information and support across
    brokerage, transport, hospital & diagnostic, doctor chambers, and report delivery services
    .
  • Make
    outbound calls
    for sales, lead generation, appointment scheduling, ticketing, and follow-up services.
  • Provide
    technical and administrative support
    where needed (e.g., ticket booking, hospital appointment scheduling, patient inquiries, report delivery updates).
  • Resolve customer complaints professionally and ensure timely resolution.
  • Maintain accurate records of interactions in CRM/ERP systems.
  • Achieve daily/weekly KPIs and service targets for different sectors.
  • Build positive relationships with clients to ensure retention and satisfaction.
  • Follow company scripts, policies, and procedures for all service areas.

Educational Requirements

  • Bachelor of Business Administration (BBA) in Marketing
  • Skills Required: Smart and Dedicated, Multi Sectoral Implementation, Outbound and Inbound Calls

Experience Requirements

  • 2 to 6 year(s)
  • The applicants should have experience in the following business area(s):
  • Multinational Companies,Consulting Firms,Hospital,Travel Agent,Group of Companies,Share Brokerage/ Securities House,Diagnostic Centre,Clinic

Additional Requirements

  • Excellent communication skills in Bangla & English.
  • Strong listening, problem-solving, and interpersonal skills.
  • Ability to work under pressure and meet targets.
  • Computer literacy (MS Office, typing, email, CRM tools).
  • Willingness to work in rotational shifts.

Job Location

Dhaka

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