Customer Service

7 days ago

Dhaka, Dhaka, Bangladesh BASE STUDY Full time

A Customer Service / Front Desk Executive, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. A customer service executive is charged with establishing customer service guidelines set by the organization. This individual will be responsible for corresponding with inbound and outbound calls.

What You'll Do

·      Manage large amounts of outgoing and incoming phone calls.

·      Generate sales leads by provide accurate, valid, and complete information by using the right methods/tools.

·      Build sustainable relationships and trust with customer accounts through open and interactive communication.

·      To greet the visitors and make waiting time comfortable after notifying pertinent individual.

·      To clarify any query from the visitors or refer to the appropriate counsellor.

·      To keep records of visitors in Software.

·      To receive regular mails and couriers and ensure delivery to the right department/individual.

·      Meet personal/customer call targets and call handling quotas.

·      Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

·      Keep records of customer interactions, process customer accounts, and file documents.

·      Follow communication procedures, guidelines, and policies.

·      Take the extra mile to engage customers.

What You'll Need

  • Bachelor/ Ongoing from a reputed university.
  • 6 months to 1 year of experience in a similar role preferably in Education consultancy.
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • Excellent knowledge of MS Office suites.

Job Location:
Banani, Kamal Ataturk Avenue, Dhaka

Salary & Benefits:
 We provide market competitive rumination, Festival & yearly bonuses. In addition we ensure healthy and hygienic work environment with standard leave policy to balance work & personal life.

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