
Client Relations
1 day ago
At TripBooking AI, we're an AI-powered travel technology company on a mission to make travel seamless, affordable, and stress-free. Our platform combines advanced AI assistance with a growing network of hotels, resorts, and tour operators - enabling travelers in Bangladesh and beyond to plan and book their trips effortlessly.
We're looking for a Client Relations & Sales Executive who can deliver exceptional service to our customers, guide them through Hotel, Visa and Tour Package bookings, and support our back-office operations to ensure smooth, hassle-free experiences.
Responsibilities
- Handle customer calls, social media, and email inquiries with professionalism and care.
- Assist customers with room availability, pricing, and reservations across hotels and resorts.
- Provide tailored recommendations for hotels, room categories, and tour packages.
- Assist customers in planning and booking tour packages tailored to their travel needs.
- Guide customers through package details (inclusions, exclusions, activities, transport, etc.) and provide personalized recommendations.
- Customize itineraries based on traveler preferences (destinations, duration, budget, and activities).
- Coordinate with hotel and travel partners to arrange complete packages and ensure smooth execution.
- Provide after-sales support such as modifications, upgrades, rescheduling, and special requests.
- Work with the operations team to keep inventory, pricing, and package information updated.
Qualifications
- Minimum
2+ years of experience
in an Online Travel Agency (OTA) or hotel operations (required). - Strong understanding of
hotel booking processes, room categories, pricing models, and tour package management
. - Excellent
communication and customer service skills
(both written & verbal). - Sales-driven mindset
with proven ability to
upsell and cross-sell
hotels and packages. - Strong
organizational and multitasking skills
to handle customer queries and backend operations simultaneously. - Genuine
passion for travel
and helping customers create memorable experiences.
What We Offer
- Competitive monthly salary:
BDT 20,000 – 25,000
(based on experience). - Exclusive discounts
on flights, hotel stays and holidays packages - Performance-based incentives & bonuses tied to targets.
- Opportunity to work with an international team (Bangladesh & Australia) with global exposure.
- Career growth & learning opportunities in a fast-scaling AI travel-tech company.
- Hands-on experience with cutting-edge AI travel solutions.
- A collaborative and dynamic startup culture where your work makes a real impact.
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