Client Relations

2 weeks ago

Banani Dhaka, Bangladesh TripBooking Full time ৳250,000 - ৳500,000 per year

At TripBooking AI, we're an AI-powered travel technology company on a mission to make travel seamless, affordable, and stress-free. Our platform combines advanced AI assistance with a growing network of hotels, resorts, and tour operators - enabling travelers in Bangladesh and beyond to plan and book their trips effortlessly.

We're looking for a Client Relations & Sales Executive who can deliver exceptional service to our customers, guide them through Hotel, Visa and Tour Package bookings, and support our back-office operations to ensure smooth, hassle-free experiences.

Responsibilities

  • Handle customer calls, social media, and email inquiries with professionalism and care.
  • Assist customers with room availability, pricing, and reservations across hotels and resorts.
  • Provide tailored recommendations for hotels, room categories, and tour packages.
  • Assist customers in planning and booking tour packages tailored to their travel needs.
  • Guide customers through package details (inclusions, exclusions, activities, transport, etc.) and provide personalized recommendations.
  • Customize itineraries based on traveler preferences (destinations, duration, budget, and activities).
  • Coordinate with hotel and travel partners to arrange complete packages and ensure smooth execution.
  • Provide after-sales support such as modifications, upgrades, rescheduling, and special requests.
  • Work with the operations team to keep inventory, pricing, and package information updated.

Qualifications

  • Minimum
    2+ years of experience
    in an Online Travel Agency (OTA) or hotel operations (required).
  • Strong understanding of
    hotel booking processes, room categories, pricing models, and tour package management
    .
  • Excellent
    communication and customer service skills
    (both written & verbal).
  • Sales-driven mindset
    with proven ability to
    upsell and cross-sell
    hotels and packages.
  • Strong
    organizational and multitasking skills
    to handle customer queries and backend operations simultaneously.
  • Genuine
    passion for travel
    and helping customers create memorable experiences.

What We Offer

  • Competitive monthly salary:
    BDT 20,000 – 25,000
    (based on experience).
  • Exclusive discounts
    on flights, hotel stays and holidays packages
  • Performance-based incentives & bonuses tied to targets.
  • Opportunity to work with an international team (Bangladesh & Australia) with global exposure.
  • Career growth & learning opportunities in a fast-scaling AI travel-tech company.
  • Hands-on experience with cutting-edge AI travel solutions.
  • A collaborative and dynamic startup culture where your work makes a real impact.

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