Associate Business Systems Analyst

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.

We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.

At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1600 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.

Join us and become part of a company that's empowering people to unlock their digital potential

Introduction
The Associate Business System Analyst is dedicated to enhancing the user experience and efficiency of our business systems, such as Salesforce (SFDC), Marketo, NetSuite, and Gainsight. The Associate Business System Analyst will focus on gathering and analyzing user feedback, identifying system issues, prioritizing new features, and coordinating with the IT team for implementation

Working Hours:
Monday to Friday (2 PM to 10 PM)

Job Responsibilities
Job Responsibilities

• Support cross-functional teams by gathering and documenting user feedback and system requirements under guidance.
• Assist in identifying opportunities for system improvements based on business needs and user input.
• Partner with IT by handing off clear business requirements; technical design, development, and implementation remain with IT.
• Participate in reviews of business systems to ensure they continue to meet user and business needs.
• Build working relationships with stakeholders to support effective communication and collaboration.
• Provide observations and input on potential system enhancements to improve user experience and efficiency.
• Track system performance and user adoption, escalating issues and suggesting areas for improvement.
• Help simplify processes and contribute to creating seamless user interactions with systems.
• Learn and experiment with AI-driven tools to enhance personal productivity and explore potential benefits for user experience.
• Stay informed about basic industry practices and emerging trends related to business systems and user experience.

Knowledge And Experience

• Understanding of business systems such as Salesforce, Marketo, NetSuite, and Gainsight.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• Strong analytical and problem-solving skills, with a focus on user-centric solutions.
• Ability to manage multiple priorities and projects in a fast-paced environment.
• Experience with AI technologies and their application in business systems.
• Experience working in a SaaS or technology company is a plus.

Education
Bachelor's degree in Business Administration, Information Systems, or a related field.

Competencies
Communicating Effectively

Driving Continuous Improvement

Driving Projects to Completion

Learning Quickly

Managing Meetings

Our new, cutting-edge office space in Dhaka is a testament to our dedication to enhancing your work experience. This state-of-the-art workspace features open workstations, a fully equipped kitchen, a nap room for relaxation, a tranquil zen garden, and an entertaining area, all designed to provide you with the ideal environment to thrive and grow.

As part of our commitment to you, here are other benefits and perks you can expect:

• Best-in-class compensation plans
• Two annual festival bonuses
• Recognition and rewards programs
• Vacations days
• Annual Work/Service Anniversary Leave
• Parental leave (both maternity and paternity)
• Health insurance
• Reproductive benefits for both parents
• Volunteering opportunities to make a difference
• Chance to work alongside our incredible global team
• Free communal transport facilities inside Dhaka to and from the office
• Free catered lunch every day

At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.