Support Engineer

6 days ago


Dhaka, Dhaka, Bangladesh Bdjobs Full time

Syntech Solution Limited
is looking for
Support Engineer (Software)

Job Description / Responsibility

  • Provide technical support for software applications and systems to clients and internal users
  • Analyze incident reports, identify root causes and implement corrective and preventive actions
  • Log, track and manage support tickets using issue-tracking or helpdesk tools
  • Support web, mobile or enterprise applications
  • Escalate complex technical issues to development or infrastructure teams when required
  • Collaborate with developers, QA and system administrators to ensure effective issue resolution
  • Monitor system performance and ensure application stability and availability
  • Assist in software deployment, configuration and version upgrades
  • Maintain support documentation, FAQs and knowledge base articles
  • Provide user training, guidance and clear communication on system usage and best practices
  • Verify fixes and solutions before closure of incidents and service requests
  • Perform basic database queries and data validation to support issue investigation
  • Ensure compliance with SLAs (Service Level Agreements) and support processes
  • Support UAT, production releases and post-deployment activities
  • Identify recurring issues and suggest system improvements to reduce support load
  • Establish and maintain relationships with clients/third parties/vendors
  • Prepare support reports and communicate status updates to stakeholders

Employment Status

FullTime

Workplace

  • Work at office

Educational Requirements

  • Bachelor of Science (BSc)
  • Bachelor in Engineering (BEngg)
  • Diploma in Computer

Experience Requirements

  • 1 to 4 year(s)
  • The applicants should have experience in the following business area(s):
  • Software Company
  • Freshers are also encouraged to apply.

Additional Requirements

  • Candidate Must have experience of working with Government Project/s.

Job Location

Dhaka



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