Support Engineer
6 days ago
Syntech Solution Limited
is looking for
Support Engineer (Software)
Job Description / Responsibility
- Provide technical support for software applications and systems to clients and internal users
- Analyze incident reports, identify root causes and implement corrective and preventive actions
- Log, track and manage support tickets using issue-tracking or helpdesk tools
- Support web, mobile or enterprise applications
- Escalate complex technical issues to development or infrastructure teams when required
- Collaborate with developers, QA and system administrators to ensure effective issue resolution
- Monitor system performance and ensure application stability and availability
- Assist in software deployment, configuration and version upgrades
- Maintain support documentation, FAQs and knowledge base articles
- Provide user training, guidance and clear communication on system usage and best practices
- Verify fixes and solutions before closure of incidents and service requests
- Perform basic database queries and data validation to support issue investigation
- Ensure compliance with SLAs (Service Level Agreements) and support processes
- Support UAT, production releases and post-deployment activities
- Identify recurring issues and suggest system improvements to reduce support load
- Establish and maintain relationships with clients/third parties/vendors
- Prepare support reports and communicate status updates to stakeholders
Employment Status
FullTime
Workplace
- Work at office
Educational Requirements
- Bachelor of Science (BSc)
- Bachelor in Engineering (BEngg)
- Diploma in Computer
Experience Requirements
- 1 to 4 year(s)
- The applicants should have experience in the following business area(s):
- Software Company
- Freshers are also encouraged to apply.
Additional Requirements
- Candidate Must have experience of working with Government Project/s.
Job Location
Dhaka
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