Associate Support Engineer

4 days ago

Dhaka, Dhaka, Bangladesh APSIS Full time

Overview

We are seeking an
Associate Support Engineer
to support daily business operations through issue resolution, report analysis, documentation, and coordination with cross-functional teams. The ideal candidate will assist with UAT activities, supervise shop floor operations, and ensure smooth communication with stakeholders while providing timely technical and operational support.

Key Responsibilities

  • Identify and resolve issues promptly.
  • Analyze reports, prepare tracker files, and circulate updates.
  • Supervise shop floor operators.
  • Provide business-as-usual support.
  • Troubleshoot issues and escalate to the appropriate group.
  • Maintain communication with the business team.
  • Prepare documentation (SOP/OPL).
  • Conduct training sessions.
  • Perform UAT for business releases.
  • Coordinate with L2 and L3 teams for business requirements.
  • Participate in roster duty.

Qualifications

  • Education
    : Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Experience
    : Minimum 1 year of hands-on experience.
  • Strong analytical and communication skills.
  • Ability to work under pressure.
  • Excellent interpersonal skills for team collaboration.
  • Self-driven, result-oriented, and hard-working.

Preferred Skills

  • Microsoft O365
  • Basic networking knowledge and hands-on experience
  • Basic understanding and experience with Windows & Linux systems

Benefits:

  • Work-Life Balance:
    Enjoy weekends off (Friday & Saturday).
  • Daily Perks:
    Free lunch and snacks.
  • Bonuses:
    Two festival bonuses annually.
  • Rewards:
    Annual salary reviews
  • Engagement & Recognition:
    Annual tours, team-building activities, and employee engagement events.
  • Non-Monetary Benefits:
    Flexibility, recognition programs, and opportunities to work in a collaborative, innovation-driven environment

Location: Dhaka

Application Instruction:
Send resume to

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