Support Engineer

2 weeks ago

Dhaka, Dhaka, Bangladesh Bdjobs Full time

Syntech Solution Limited
is looking for
Support Engineer (Software)

Job Description / Responsibility

  • Provide technical support for software applications and systems to clients and internal users
  • Analyze incident reports, identify root causes and implement corrective and preventive actions
  • Log, track and manage support tickets using issue-tracking or helpdesk tools
  • Support web, mobile or enterprise applications
  • Escalate complex technical issues to development or infrastructure teams when required
  • Collaborate with developers, QA and system administrators to ensure effective issue resolution
  • Monitor system performance and ensure application stability and availability
  • Assist in software deployment, configuration and version upgrades
  • Maintain support documentation, FAQs and knowledge base articles
  • Provide user training, guidance and clear communication on system usage and best practices
  • Verify fixes and solutions before closure of incidents and service requests
  • Perform basic database queries and data validation to support issue investigation
  • Ensure compliance with SLAs (Service Level Agreements) and support processes
  • Support UAT, production releases and post-deployment activities
  • Identify recurring issues and suggest system improvements to reduce support load
  • Establish and maintain relationships with clients/third parties/vendors
  • Prepare support reports and communicate status updates to stakeholders

Educational Requirements

  • Bachelor of Science (BSc)
  • Bachelor in Engineering (BEngg)
  • Diploma in Computer

Experience Requirements

  • 1 to 4 year(s)
  • The applicants should have experience in the following business area(s): Software Company
  • Freshers are also encouraged to apply.

Additional Requirements

  • Candidate Must have experience of working with Government Project/s.

  • Technical Support Engineer

    1 day ago

    Dhaka, Dhaka, Bangladesh Progressive Byte Ltd. Full time

    Job Title: Technical Support Engineer(QA)Company : Progressive Byte Ltd.Location : Dhaka / HybridJob Type : Full-timeExperience Required: 1–2 year (Fresh graduates in Computer Science are also encouraged to apply)About the RoleWe are looking for a motivated and detail-oriented Technical Support Engineer to join our growing team. This is an entry-level...

  • IT Support Engineer

    5 days ago

    Dhaka, Dhaka, Bangladesh Nybsys Inc Full time

    Position SummaryThe IT Support Officer is responsible for providing first-level technical support to users, ensuring smooth operation of desktop systems, network connectivity, and internet services. The role includes troubleshooting hardware, software, and ISP-related issues and coordinating with vendors when required.Key ResponsibilitiesDesktop & Hardware...

  • Platform Support Engineer

    1 day ago

    Dhaka, Dhaka, Bangladesh Eskimi Full time

    About UsEskimi is a full-stack programmatic advertising platform capable of reaching 96% of the open web. Our platform allows us to plan, build, and execute high-performing advertising campaigns in over 162 markets. What sets us apart is our commitment to bringing premium creativity to the table in all aspects of our work, and leveraging innovative formats...

  • Application Support Engineer

    5 days ago

    Dhaka, Dhaka, Bangladesh Field Nation Full time

    Why is this role important to Field Nation?The Application Support Engineer is an entry-level software engineer position that plays a crucial role for our product teams. As experts on our product functionality as well as the code that makes it all work, they are the go-to people when questions or difficulties arise. They're responsible for investigating...

  • Technical Support Engineer

    1 week ago

    Dhaka, Dhaka, Bangladesh eFoli Full time

    Company DescriptioneFoli is a Bangladesh-based software company with over 15 years of experience specializing in innovative eCommerce solutions. The company excels in developing Shopify apps and SaaS products designed to empower online businesses to grow and achieve success. eFoli is driven by creativity, innovation, and a commitment to creating seamless...

  • Senior Support Engineer

    7 days ago

    Dhaka, Dhaka, Bangladesh Access Telecom (BD) Ltd. Full time

    Company DescriptionAccess Telecom (BD) Ltd., established in 1997, is a leading technology service provider in Bangladesh. With a focus on innovation, the company delivers a range of services, including Internet and Data Services, Enterprise Cloud Solutions, ERP Services, System Analysis & Integration, and Online Tutor Education Services. AccessTEL is a...

  • Platform Support Engineer

    2 weeks ago

    Dhaka, Dhaka, Bangladesh Eskimi Full time

    ABOUT USEskimi is a full-stack programmatic advertising platform capable of reaching 96% of the open web. Our platform allows us to plan, build, and execute high-performing advertising campaigns in over 162 markets. What sets us apart is our commitment to bringing premium creativity to the table in all aspects of our work, and leveraging innovative formats...

  • Junior Support Engineer

    7 days ago

    Dhaka, Dhaka, Bangladesh Bdjobs Full time

    Armor Bangladesh Limitedis looking forJunior Support Engineer & Support Customer Engineer -Support & Service Division.Job Description / ResponsibilitySupport Engineer will be recruited for ATM/CRM/ACRM/RCDM/CASH Counting Machine/POS Support Team, Technical Support Dept.Installation and set-up of ATM/CRM/ACRM/RCDM/CASH Counting Machine/POS, Problem...

  • Technical Support Engineer

    7 days ago

    Dhaka, Dhaka, Bangladesh NEXT Ventures Full time

    Who We AreNEXT Ventures is where ambition takes shape and momentum becomes movement. As a global platform revolutionising access to performance-based capital, we empower the world's most driven individuals to rise. Through our flagship brand, FundedNext, we empower dreamers to become doers, and potential to turn into performance. With 500+ driven minds...

  • Associate Support Engineer

    1 week ago

    Dhaka, Dhaka, Bangladesh APSIS Full time

    OverviewWe are seeking anAssociate Support Engineerto support daily business operations through issue resolution, report analysis, documentation, and coordination with cross-functional teams. The ideal candidate will assist with UAT activities, supervise shop floor operations, and ensure smooth communication with stakeholders while providing timely technical...