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Technical Support Engineer

9 hours ago

Dhaka, Dhaka, Bangladesh weDevs Full time

As a Support Engineer, you love helping people with your technical know-how.

We are looking for Technical Support Engineers (Intern) with familiarity in
WordPress
&
PHP
. Strong
English skills
and comfortable working
night shifts.
About The Internship
This
4-month program
isn't just about gaining experience—it's about launching your professional journey in technical support with weDevs. You'll dive into real-world problem-solving, work directly with
100,000+ customers
across
160+ countries
, and receive hands-on mentorship designed to help you build expertise that many professionals take years to achieve.

We don't see this as a short-term internship—we see it as the foundation of your full-time career.
That's why this program is structured as a pathway to permanent employment at weDevs.
We're looking for passionate, dedicated individuals who are ready to grow with us long-term and accept a full-time role upon successful completion of the internship.

At weDevs, we believe in investing deeply in our people. This initiative reflects
our commitment
to developing future leaders, creating sustainable job opportunities, and giving back to the community by nurturing the next generation of technical support professionals.

If you're ready to build, not just learn—this is where your journey begins.

About Us
weDevs is a leading-edge software company specializing in innovative WordPress Plugins and SaaS products that empower businesses to thrive worldwide. Our focus is on efficiency, scalability, and creating meaningful impact for our clients. We proudly serve
100,000+
customers across
160+
countries
, helping businesses achieve their goals with our solutions.

At weDevs, learning and growth are at the heart of everything we do. Creativity and data-driven marketing strategies are at the core of our growth process. We combine innovation, research, and strategic thinking to craft compelling campaigns that resonate with our audience. If you're passionate about turning ideas into impactful marketing strategies, solving complex problems with creativity, and eager to learn from experienced professionals, we'd love to welcome you to the weDevs family.

What You'll Learn & Do

  • Gain deep understanding of WordPress core, themes, plugins, and our product ecosystem.
  • Provide presales and technical support via tickets and live chats.
  • Diagnose and troubleshoot complex WordPress issues at both user and code levels.
  • Debug websites and identify plugin conflicts, errors, and performance issues.
  • Learn to offer code-level solutions using PHP, JavaScript, CSS, and HTML.
  • Analyze log files, PHP error messages, and use browser developer tools for debugging.
  • Work with MySQL databases to troubleshoot data-related issues.
  • Take ownership of customer issues, document solutions, and escalate complex cases to the development team.
  • Contribute to knowledge base articles and troubleshooting guides.
  • Collaborate with developers to improve plugin stability and functionality.
  • Stay up-to-date with WordPress trends, best practices, and emerging technologies.
  • Participate in team knowledge-sharing sessions and continuous learning initiatives.

Who You Are

  • Passionate about helping people and solving technical problems with a strong desire to learn and grow.
  • Excellent English reading, writing, speaking, and listening skills (A Level, O Level, IELTS, or TOEFL is a plus)
  • Ability to explain technical concepts clearly to both technical and non-technical users.
  • Good understanding of PHP, HTML, CSS, and JavaScript for debugging.
  • Familiarity with MySQL databases and WordPress architecture.
  • Strong problem-solving skills with a proactive approach.
  • Self-motivated and eager to take initiative.
  • Comfortable working in a fast-paced, collaborative environment.
  • Excellent attention to detail and documentation skills.
  • Available and committed to accepting full-time employment upon successful completion of the internship.
  • Comfortable working night shifts if assigned by the team.
  • Hard worker and passionate – we are growing super FAST

Educational Requirement

Applicants from any academic background who have completed all credits (or have only their internship remaining) are welcome to apply.

Internship Details

  • Duration: 4 months
  • Stipend: 15,000 BDT per month
  • Career Growth: After successful completion of the internship, you will be offered a permanent position with a starting salary of up to 35,000 BDT based on your internship performance.

Working Hours

2 Shifts Available

  • 8 AM – 5 PM (Day Shift)
  • 8 PM – 5 AM (Night Shift)

Working Days

  • Weekly: 5 days
  • Weekend: 2 days (decided by team lead, any 2 days from Friday-Sunday) Note: You need to provide 2 hours of remote support on one weekend day.

Perks & Benefits You'll Get After Being Permanent

Working At WeDevs Is More Than Just a Job — It's An Opportunity To Grow, Create Impact, And Be Part Of Something Bigger. Here, Your Contributions Matter, Your Ideas Are Heard, And Your Growth Is Our Priority. In Return For Your Dedication, We Offer Meaningful Rewards And a Truly Supportive Environment. Here's What You'll Enjoy

  • Work in a flat organization where your voice is always heard.
  • Provident fund & gratuity for long-term financial security.
  • Medical fund & having corporate deals with multiple hospitals.
  • Enjoy 2 annual festival bonuses to make your celebrations brighter.
  • Performance & referral bonuses to reward your contributions.
  • Marriage bonus and leave to celebrate your big day.
  • Parental bonus and leave to support your family moments.
  • Generous leave policies: casual, sick, annual, bereavement, and carry-forward leave.
  • Yearly annual & family tour, plus quarterly team outings to connect and recharge.
  • Fully subsidized lunch, with unlimited tea, coffee, snacks, and seasonal fruits.
  • Monthly gym allowance to support your health and fitness goals.
  • Observe your spiritual journey with dedicated leaves (Hajj, Umrah, Christmas, Puja), honoring what matters most to you.
  • Access free medical consultancy for you and up to four family members, ensuring the health and well-being of your loved ones.
  • Take a well-deserved break with our sabbatical leave and tour sponsorship, offering up to BDT 100k to explore, recharge, and return refreshed.
  • Financial consolation care for family members.
  • Table tennis to unwind and have fun with teammates.
  • Regular knowledge-sharing sessions to grow together.
  • Access to training and learning materials to sharpen your skills.
  • And last but not least — a truly world-class work environment where you can thrive.

The Application Process

Phase 1: Initial Selection Process

  • English Written & Verbal Skill Test
  • Technical Assessment (WordPress, PHP, Problem-Solving)
  • Interview with the Support Manager & HR Team
  • Internship Offer

Phase 2: Post-Internship Evaluation (After Successful Completion of Internship Period)

  • Final Interview with the Board of Directors
  • Permanent Job Offer

Our Statement

At weDevs, we are committed to fostering a workplace where everyone feels valued, respected, and empowered to do their best work. We believe in building a team driven by excellence where talent, dedication, and merit are what truly matter.

We provide equal employment opportunities to all qualified individuals without discrimination. Every hiring decision is based on skills, experience, and the ability to contribute to our mission—not on personal characteristics or backgrounds.

We are dedicated to creating an environment where every team member can thrive, grow, and make meaningful contributions. Your work, your ideas, and your passion are what define your success at weDevs.

Life at weDevs

Application Deadline
: January 31, 2026