Assistant Customer Service Manager

Job Opportunity at Sanmar Properties Ltd.

Position: Asst. Manager/ Deputy Manager, Customer Service

Location: Chattogram

Reporting To: Line Manager

Employment Type: Full-time

About the Role:

We are pleased to announce one key position within our Customer Service Department at Sanmar Properties Ltd. We are looking for dedicated professionals to join our dynamic team, with a focus on building and maintaining excellent customer relationships.

Company Background:

Sanmar Properties Ltd. is a renowned property development company operating since 1999, making us a trusted name in the industry for over two decades with a portfolio of large-scale developments in both Dhaka and Chittagong specializing in high-end and luxury properties. We pride ourselves on delivering exceptional quality and craftsmanship in every project we undertake.

Why Join Sanmar:

1. Exceptional Working Environment: At Sanmar, we promote a culture of professionalism, innovation, and excellence. Our team enjoys a supportive and dynamic work environment where creativity is encouraged, and ideas are valued.

2. Opportunity for Growth: Joining Sanmar means being part of a company that is committed to the professional growth and development of its employees. We offer ample opportunities for advancement and career progression within the organization.

3. Prestigious Projects: As one of the leading property developers, Sanmar is involved in prestigious projects that push the boundaries of design and innovation. Joining our team means contributing to iconic and landmark developments that leave a lasting impact on the communities we serve.

4. Visionary Leadership: With a vision to be one of the finest developers in the industry, Sanmar is led by visionary leadership that is dedicated to achieving excellence in every aspect of our business. Join us to contribute and develop the future of real estate in Bangladesh.

Role Overview:

The Customer Service Asst. Manager/ Deputy Manager plays a pivotal role in managing direct relationships with existing customers in our real estate company, serving as the primary point of contact for inquiries, support, and issue resolution. This position requires exceptional communication and interpersonal skills to build rapport with clients, actively listen to their needs, and provide tailored solutions. Executives will navigate various customer accounts, addressing concerns effectively and efficiently, while ensuring a high level of customer satisfaction. They must demonstrate strong problem-solving abilities, attention to detail, and a proactive approach in managing client expectations. Additionally, working closely with the Customer Service Team Leader is essential for reporting customer feedback and insights, contributing to overall service improvement and client retention efforts. A background in real estate or familiarity with the industry is advantageous, enabling executives to handle nuanced customer interactions with confidence and professionalism.

Core Responsibilities

-Act as the primary point of contact for a dedicated portfolio of customer accounts.

-Assist customers with inquiries and resolve any issues promptly and professionally.

-Maintain excellent customer relationships and ensure satisfaction.

-Work closely with the Team Leader to achieve departmental goals.

-Keep detailed records of customer interactions and feedback.

Integrity and Loyalty: Implement strategies to improve customer satisfaction and loyalty. We believe that integrity and transparency are fundamental to our organizational success. We conduct our business with the highest ethical standards, promoting an atmosphere of trust and openness in all our interactions. We seek professionals for the roles who possess exceptional skills and embody our commitment to honesty and transparency. If you are passionate about upholding integrity in your work and seeking a workplace that reflects these values, we invite you to apply and join our dedicated team.

Qualifications:

--Bachelor's degree in Business Administration or related fields.

-4 to 6 years of experience in customer service in a real estate company.

-Strong communication and problem-solving skills.

-Ability to work collaboratively within a team.

-Customer-focused approach with a commitment to excellent service.

What We Offer:

• Elegant and Professional Work Environment: Join a vibrant culture that encourages teamwork, creativity, and the freedom to explore new ideas. Elegant office setting that embodies our commitment to excellence, providing you with a comfortable atmosphere.

-Competitive Compensation Package.

How to Apply:

If you meet the job criteria, you may submit your resume to by 25th of October, 2025. Please ensure you clearly state the specific position you are applying for and include a recent passport-sized photo (within last six months).