Customer Service Executive

3 days ago

Chittagong, Chittagong, Bangladesh ICE Full time ৳40,000 - ৳60,000 per year

Job Title:
Customer Service Executive

Company:
ICE Technology

Location:
Finlay Square, 2 no gate, Chattogram

Job Type:
Full-time

About ICE Technology

ICE Technology is a fast growing consumer electronics brand in Bangladesh, dedicated to delivering high-quality and innovative products. We aim to impact people's lives using technology, and provide premium earbuds, braided cables and other gadgets that are value for money, reliable and sleek. We are a D2C company and our products are delivered nationwide every day

Role Overview

We're looking for a
Customer Service Executive
who will be the first point of contact for our customers. You'll be responsible for handling inquiries, resolving issues, and ensuring an outstanding experience for every customer. If you have excellent communication skills, a problem-solving mindset, and a passion for tech, we'd love to have you on our team

Key Responsibilities

  • Respond to customer inquiries via phone and social media
  • Provide accurate product information
  • Handle complaints and ensure customer satisfaction
  • Process returns, exchanges, and warranty claims
  • Maintain customer records and feedback to improve service quality
  • Collaborate courier company to resolve customer issues efficiently
  • Maintain accurate count of stock and parcels.
  • Stay updated on ICE Technology's products and policies

Requirements

  • Laptop: Must have own Laptop
  • Experience:
    1+ year in customer service or a related field (Freshers with great communication skills are encouraged to apply)
  • Skills:
    Strong communication (Bengali & English), active listening, and problem-solving abilities
  • Tech:
    Basic knowledge of MS Excel, Googls Sheets and ability to use web based applications
  • Attitude:
    Positive, patient, and customer-focused

What We Offer

  • Competitive salary and performance-based incentives
  • A dynamic and fast-growing work environment
  • Career growth opportunities in the tech industry
  • Employee discounts on ICE Technology products


How to Apply:

Send your CV and a short cover letter to

with the subject
"Application for Customer Service Executive."

Join us and help redefine the tech experience for our customers

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