Sr. Executive/ Executive

2 weeks ago


Gulshan, Dhaka, Bangladesh Next Online Ltd. Full time ৳60,000 - ৳120,000 per year
Responsibilities & Context
  • Built and maintain a successful relationship with customers.

  • Maintain composure and patience in face-off difficult customer situations.

  • Keep customers informed of progress during the issue life cycle and make follow-up calls or communications in a timely manner.

  • Outstanding customer service skills and a dedication to the customer service experience.

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

  • Adhering to Incident Management procedures.

  • Ability to prepare reports, documentation and provide formal training to users.

  • Perform the duties & responsibilities to a high professional and ethical standard and Perform any other tasks assigned by the management.

Compensation & Other Benefits
  • Mobile bill, Performance bonus, T/A, Tour allowance
  • Salary Review: Yearly
  • Festival Bonus: 2
Employment Status

Full Time



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