Call Center Senior Executive

Beautyology
is looking for
Call Center Senior Executive / Team Leader (Aesthetic / Skin & Laser Clinic)

Job Description / Responsibility

About Beautyology Aesthetic Clinic

Beautyology Aesthetic Clinic is a leading premium aesthetic and skincare brand in Bangladesh, dedicated to enhancing natural beauty through advanced treatments, medical expertise, and personalized care. With state-of-the-art technology, certified professionals, and a client-centric approach, Beautyology has set new standards in the aesthetic and wellness industry. Our commitment to excellence, innovation, and ethical practice makes us a trusted name in aesthetic healthcare.

Why Join Beautyology Aesthetic Clinic?

At Beautyology, you'll work in a professional, growth-driven, and collaborative environment where leadership, performance, and innovation are valued. We offer opportunities for career advancement, continuous learning, and the chance to play a key role in a fast-growing premium aesthetic brand.

Position Overview

Position Title:
Call Center Senior Executive / Team Leader (Aesthetic / Skin & Laser Clinic)

The Call Center Senior Executive / Team Leader will oversee daily call center operations, lead and support the CRM team, ensure high-quality client communication, and drive appointment booking and sales conversion. This role requires strong leadership skills, deep understanding of aesthetic services, and the ability to maintain service excellence while achieving performance targets.

Key Responsibilities

Team Leadership & Supervision

• Lead, guide, and supervise call center executives on daily operations
• Monitor call quality, client handling, and communication standards
• Provide coaching, feedback, and on-the-job training to team members
• Ensure team discipline, attendance, and performance compliance

Client Communication & Service Excellence

• Handle escalated client calls and sensitive cases professionally
• Ensure accurate and consistent information regarding aesthetic, skin, laser, and cosmetic treatments
• Maintain a high standard of client satisfaction and retention

Appointment & Schedule Management

• Oversee appointment booking, confirmation, rescheduling, and follow-ups
• Coordinate closely with doctors, therapists, and front desk teams
• Ensure optimal schedule utilization and minimize appointment gaps

Sales & Revenue Support

• Drive appointment conversion, package sales, and repeat visits
• Support the team in explaining treatment plans, pricing, offers, and packages
• Monitor individual and team sales performance and conversion ratios

Online CRM & Digital Inquiry Management

• Supervise responses to WhatsApp, Facebook, Instagram, and other digital platforms
• Ensure timely, professional, and brand-aligned communication
• Manage lead follow-ups and conversion from online inquiries

Reporting & Data Management

• Review daily call logs, appointment reports, and follow-up sheets
• Prepare and submit performance, conversion, and productivity reports to HOD
• Ensure accuracy, confidentiality, and proper documentation of client data

Working Hours

• Full-time (as per clinic operating hours)
• Weekly 1 day off

Educational Requirements

• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)
• Graduate (preferred)
• Skills Required: Call Center Operation, Leadership and teamwork, Team management, Telesales , Telemarketing

Experience Requirements

• 2 to 4 year(s)
• The applicants should have experience in the following business area(s):
• Cosmetics/Toiletries/Personal Care,E-commerce,Beauty Parlor/Saloon/Spa,F-commerce

Additional Requirements

• Excellent Bengali communication skills (English speaking is a strong advantage)
• Strong leadership, communication, and problem-solving abilities
• Sound knowledge of call center operations and CRM processes
• Proficient in MS Excel, Google Sheets, WhatsApp, and CRM systems
• Sales-driven mindset with strong convincing and negotiation skills

Experience

• Minimum
  2–4 years of experience
  in call center operations
• At least
  1 year in a senior executive / team leader role
  preferred
• Prior experience in aesthetic clinic, hospital, beauty, or wellness industry will be highly preferred
• Presentable and well-groomed personality
• Ability to work under pressure, handle escalations, and multitask effectively
• Strong sense of responsibility, ownership, and leadership

Job Location

Dhaka (Banani)