Support Engineer

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About this opportunity:
We are now looking for a Business Support System Catalog & Order Management Support Engineer.

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers, Service Delivery Managers, and other groups within the Service Delivery organization. You may also interact with groups in Global Support and R&D, 3rd party solution providers. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as with customers and 3PP to Ericsson.

What you will do:

• Working with assigned Customer Service Requests (CSR) on Ericsson applications, using support tools and according to support processes and procedures.
• Analyse Application/platform problems and identify suitable solutions to these problems.
• Fix and resolve problems to stabilize and optimize customer networks.
• Through contact with external customers, capture data and information about any specific problem that has been reported to Ericsson.
• Work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and 3rd Party Teams.
• You may have the opportunity to travel internationally and work in different cultural environments.
• Long-term work with Cloud-based Ericsson solutions.

The skills you bring:

• At least 5-year Experience and expertise in Catalog and Order Management domain, while other BSS systems (Charging System, BSCS, EMM) knowledge is a plus
• Must have experience working on Business Process, workflows, Interface calls, etc.
• Familiar with service provisioning through the Digital CRM platform, with a thorough understanding of order orchestration flow using Ericsson Order Care and Ericsson -Catalogue Management.
• Strong knowledge of Prepaid Lifecycle and Postpaid Bill Cycle concepts, demonstrating your expertise.
• Knowledge in Catalog driven orchestration framework.
• Experience in usage of Business rules, info models, etc.
• Experience in Order Catalog Exception handling, Workflow manager and other Error handlings.
• Experience with developing Business processes in Order Catalog.
• Hands-on experience with Red Hat Linux
• Strong knowledge of Cloud Native technologies
• Experience with Kubernetes-based production support
• Proficiency in at least one database: Oracle, PostgreSQL, or Cassandra

Good to Have:

• Experience with XML/XSD/JSON & Java, Velocity Studio and Java scripting.
• Skilled in managing Cassandra, EDB Database with a solid grasp of their functionalities
• Experience handling Production defects.
• Understanding of all of the components of our platform and infrastructure is required. Ex ECCD or AWS
• Expected to gain understanding on the existing application and flow.
• Proficient in cloud technologies with the ability to manage Kubernetes-based solutions. CKA qualification is an advantage.
• Maintaining the stability, functionality, and performance of the platform by implementing continuous integration and continuous deployment practices
• Experience in setting up dashboards using observability tools such as Grafana, Prometheus, Splunk, or NewRelic.
• Prior experience in DevOps and agile environments, showcasing your ability to thrive in collaborative and fast-paced settings.
• Ability to independently solve complex technical issues and effectively troubleshoot intricate problems.
• Knowledge of upstream IT OSS/BSS platforms, highlighting a broader understanding of the IT landscape.

Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us

We are proud to announce Ericsson Bangladesh have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.

Primary country and city:
Bangladesh (BD) || Dhaka

Req ID:
763823