Vice President

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The Payments Ops Head role is a critical position responsible for managing multiple teams. The overall objective of this role is to oversee execution of business imperatives, superior Client experience, financial & productivity targets and implementation of the local, regional & global strategies.

In this role, you're expected to:

• Actively engaging with businesses and functions to provide strategic direction from Payments perspective

• Developing, implementing and managing/monitoring the strategy

• Understanding and planning for the short- and long-term needs of the Payments organization related to human resources, client experience, processes, risk and controls

• Developing a senior team of direct staff that is best-in-class in their respective key roles

• Succession planning and strong back-ups for all key/critical roles

• Lead and coordinate all operations functions including oversight of outsourced processes, with a focus on improved efficiency and quality

• Maintaining a strong focus on the delivery of high-quality customer services through Payments  processes and platforms that are reflected in high degrees of customer satisfaction

• Ensuring Payments resources are appropriately aligned with the requirements of the business

• Taking a leadership role in exploring and developing key themes within Payments such as regionalization, straight-through processing and outsourcing, leveraging organizational resources within and outside Payments to drive and implement those themes

• Maintaining a strong control and compliance environment throughout the organization that can rapidly adapt to changes in the regulatory and compliance environment

• Proactively raising issues and addressing all Payments issues completely and in a timely manner through the drafting, implementation and tracking of relevant Corrective Action Plans (CAPs)

• Maintaining permanent controls readiness and obtaining satisfactory audit ratings across all auditable Payment entities and contributing to successful audits for businesses and functions that rely on Payments as an enabler

• Minimizing operating losses through proactive risk and control process (lessons learnt mechanism), identification of issues

• Creating a conducive working environment marked by high morale, team spirit, diversity and meritocracy throughout the Payments organization that can be measured through the VOE process and related indicators. Establishing procedures to measure, monitor and reduce employee turnover

• Lead all local major programs and complex projects including both regulatory and business driven initiatives

• Manage outsourcing oversight and governance, inclusive of monitoring controls, quality, costs and the provision of data and information in respect to outsourcing

• Take responsibility for local Regulatory reporting and the Regulatory control matrix (RCM) including identifying and implementing all changes to laws/new regulatory requirements related to business area

• In coordination with other country stakeholders define an effective Crisis Management and ensure that the COB plan is timely maintained and tested

• Work closely with all stakeholders for collaborative and successful execution of Business and Operations Imperatives

• Actively engage on projects, resolve escalated complex issues and balance potentially conflicting needs

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

As a successful candidate, you'd ideally have the following skills and exposure:

• 10-15 years of relevant experience in a people / functional line management role

• Internal and External Stakeholder management

• Consistently demonstrates clear and concise written and verbal communication

• Attention to detail and intermediate problem solving skills

• Project management/execution and delivery experience

• Experience in delivering results and meeting financial plans

Skills:

• Strong interpersonal/relationship and influence skills

• Demonstrated ability to measurably improve cycle time and overall efficiency

• Demonstrated ability to improve satisfaction levels of business partners with quality of service/delivery

Education:

• Bachelor's degree/University degree or equivalent experience

Competencies:

• Ability to develop and sustain positive business partnerships that share client, market, and business accountability

• Exceptional organization and process management ability

• Customer orientation with a commitment to quality

• Strategic thinking

Job Family Group:

Operations - Transaction Services

Job Family:

Cash Management

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.

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