Data Operations Analyst, SmartPay

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Commure was recently named to Fortune's Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

We are looking for a proactive and detail-oriented Data Operations Analyst, SmartPay to support key client operations, quality assurance, and product adoption initiatives. This entry-level role is ideal for someone with a strong analytical mindset, excellent communication skills, and a passion for solving problems. You'll work directly with clients and internal teams to ensure operational accuracy, resolve support issues, and continuously improve processes.

Key Responsibilities

• Conduct product usage trainings with clients to onboard and drive product adoption

• Conduct patient balance quality assurance (QA) checks and escalate inconsistencies

• Debug and correct patient balance and charge issues

• Review and close out customer support issues and error logs

• Communicate findings clearly and confidently with internal stakeholders and clients

• Collaborate with cross-functional teams to resolve client issues quickly and accurately

• Continuously improve workflow and suggest ways to enhance operational efficiency

Qualifications & Skills

• Bachelor's degree, preferably in STEM or related fields

• 1–2 years of work experience post-college in a similar role

• Experience in client-facing environment

• Strong English communication skills—both written and verbal

• Comfortable speaking with English-speaking clients

• High attention to detail and ability to work with large data sets

• Proficient in Microsoft Excel, Google Sheets, and general computer usage

• Fast learner, adaptive to new tools, workflows, and technologies

• Strong problem-solving skills and the ability to work independently with minimal supervision

• Comfortable working in a metrics- and performance-driven environment

Details:

• Shift: Night Shift (10:00 PM-BST to 7:00 AM-BST) on-site

• Workdays: Monday to Friday

Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in , or Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization's information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.