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Data Operations Analyst, SmartPay
24 minutes ago
At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.
Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.
Commure was recently named to Fortune's Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.
About the Role:We are looking for a proactive and detail-oriented Data Operations Analyst, SmartPay to support key client operations, quality assurance, and product adoption initiatives. This entry-level role is ideal for someone with a strong analytical mindset, excellent communication skills, and a passion for solving problems. You'll work directly with clients and internal teams to ensure operational accuracy, resolve support issues, and continuously improve processes.
Key Responsibilities
Conduct product usage trainings with clients to onboard and drive product adoption
Conduct patient balance quality assurance (QA) checks and escalate inconsistencies
Debug and correct patient balance and charge issues
Review and close out customer support issues and error logs
Communicate findings clearly and confidently with internal stakeholders and clients
Collaborate with cross-functional teams to resolve client issues quickly and accurately
Continuously improve workflow and suggest ways to enhance operational efficiency
Qualifications & Skills
Bachelor's degree, preferably in STEM or related fields
1–2 years of work experience post-college in a similar role
Experience in client-facing environment
Strong English communication skills—both written and verbal
Comfortable speaking with English-speaking clients
High attention to detail and ability to work with large data sets
Proficient in Microsoft Excel, Google Sheets, and general computer usage
Fast learner, adaptive to new tools, workflows, and technologies
Strong problem-solving skills and the ability to work independently with minimal supervision
Comfortable working in a metrics- and performance-driven environment
Details:
Shift: Night Shift (10:00 PM-BST to 7:00 AM-BST) on-site
Workdays: Monday to Friday
Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.
Please be aware that all official communication from us will come exclusively from email addresses ending in , or Any emails from other domains are not affiliated with our organization.
Employees will act in accordance with the organization's information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.
