Liaison & Administrative Support Officer (DGHS – Planning & Research Division)

WHO WE ARE

Noora Health Bangladesh is part of Noora Health's broader mission to improve health outcomes and strengthen health systems by equipping family caregivers with essential skills to care for their loved ones. 

Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient's care: their own family. 

With support from governments and partners in India, Bangladesh, Indonesia, and Nepal, Noora Health has trained more than 35 million caregivers and patients across 12,600+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP). 

In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn mortality by 18%.

Noora Health is an Audacious Project Grantee and received the Skoll Foundation Award for Social Innovation. To learn more, watch our TED Talk, Skoll feature, or read about our partnership with the World Health Organization.

ROLE DETAILS

To ensure the timely and efficient facilitation of Noora Health's program-related administrative
activities, including the issuance of call-up letters, coordination of official communications, and
ongoing liaison with the Directorate General of Health Services (DGHS) Planning and Research
Division. The position aims to strengthen GO-NGO collaboration and maintain adherence to
government policies, administrative procedures, and ethical standards.

WHAT YOU WILL DO

• Support the timely preparation, review, and issuance of official call-up letters, meeting
  notes, and related documentation.
• Facilitate and track official communications, approvals, and correspondences relevant to
  Noora Health's programs.
• In time support for smooth coordination of GO-NGO collaboration processes in
  alignment with DGHS administrative protocols.
• Assist DGHS counterparts in compiling, organizing, and maintaining records or files
  related to Noora Health-supported activities.
• Assists in organizing Noora health event, meetings as per requirements.
• Monitor and follow up on pending actions, ensuring timely completion of program-related
  administrative tasks.
• Uphold confidentiality, ethical conduct, and compliance with all government and
  organizational regulations.
• Prepare Monthly brief reports on th eprogress of his/her daily activities to Noorah Health.
• As required the position will provide administrative support to the PR division of the
  DGHS.

WHAT WE ARE LOOKING FOR

• Bachelor's degree in Public Administration, Health Management, Social
  Sciences, or a related field (Master's preferred).
• Experience: 2-3 years of relevant experience in administrative coordination preparing of
  official lettes and other documents, preferably in a government office or NGO-health
  collaboration setting.
  
• Strong communication, documentation, and interpersonal skills.
• Sound understanding of government procedures and official correspondence.
• Excellent organizational and time management abilities.
• Proficiency in MS Office applications (Word, Excel, PowerPoint). Bangla &
  English typing.
• Fluency in both Bangla and English (written and spoken).

WHAT WE VALUE

At Noora Health, we value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities – among many others.

We encourage people from all backgrounds to apply for positions at Noora Health.