AI Automation Specialist
2 weeks ago
Company Description
Exzell IT is a provider of comprehensive IT & AI consulting services, specializing in Web development, IT Support and Chatbot development. Our goal is to deliver practical and efficient IT solutions to meet the diverse needs of our clients. With a customer-focused approach, we ensure that businesses operate smoothly with minimal downtime and optimal performance.
Location:
[Remote]
Employment Type:
[Full-time/Freelance]
Industry:
AI Solutions & Automation.
We're looking for a
skilled AI Automation Specialist
who can design, develop, and deploy
chatbots, customer service agents, and voicebots
tailored to customer needs.
Key Responsibilities
- Design and build
AI-powered chatbots, voicebots, and virtual assistants
for various platforms (web, mobile, WhatsApp, Messenger, IVR, etc.) - Integrate bots with
CRM, ERP, ticketing systems, and third-party APIs - Customize bots to handle FAQ automation, lead generation, appointment booking, order tracking, and customer support
- Develop conversation flows, NLP/NLU models, and persona design
to ensure natural and effective interactions - Deploy and maintain bots on cloud platforms (AWS, Azure, GCP, etc.)
- Monitor performance and optimize for
accuracy, engagement, and conversion - Work closely with clients to understand requirements and translate them into technical solutions
- Ensure compliance with data privacy, GDPR, and industry standards
Required Skills & Qualifications
- Proven experience in building
chatbots and voicebots
using platforms such as: vFlowise, , n8n, Vapi etc. - Strong knowledge of
Natural Language Processing (NLP/NLU)
tools and frameworks - Experience with
Python, , or JavaScript
for custom integrations - Familiarity with
REST APIs, Webhooks, and database integrations - Understanding of IVR systems, telephony integration, and speech-to-text technologies
- Strong problem-solving skills and ability to work independently or in a team
- Excellent communication skills to collaborate with clients across industries
Nice to Have (Optional)
- Experience with
Generative AI / LLMs
(e.g., GPT-based solutions, fine-tuning, embeddings) - Background in
CX design
or UX writing for conversational interfaces - Multi-language chatbot development experience
What We Offer
- Competitive salary
- Remote-friendly, flexible working environment
- Opportunities to work on
cutting-edge AI automation projects
across industries - Growth potential in a rapidly expanding field
- Collaborative and innovation-driven culture
If you are passionate about
AI-driven automation
and want to build bots that transform customer experiences, we'd love to hear from you
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