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Head of Retail Operations
3 weeks ago
Talent Centric Ltd is recruiting for a renowned company.
Job Title:
Head of Retail Operations
Job Summary:
They are looking for someone who has worked in a leading role in retail industry (someone who manages multiple Zonal or Regional Retail Managers) with experience of working in outlet operation. The person must have experience of 12 years in related field. The job role details and requirements are mentioned bellow:
Responsibilities & Context:
The job holder is primarily responsible for managing and monitoring the Regional/ Zonal/ Area Managers and Outlet Teams. The job requires usual visiting retail stores. He/she works closely with the Departmental FPRs in order to ensure smooth operations at the outlet and head office.
Key Accountabilities:
Strategic Planning & Execution:
- Develop and implement retail strategies to achieve revenue, profit, and customer satisfaction targets.
- Collaborate with marketing, category, supply chain and inter functional teams to align store activities with wider business goals.
- Analyze market trends and consumer behavior to adjust retail plans accordingly.
- Oversee store expansion, refurbishment, and location strategy.
Operational Management:
- Ensure all stores adhere to operational policies, SOPs, and brand guidelines.
- Monitor and improve in-store processes including merchandising, inventory, POS systems, and hygiene standards.
- Oversee inventory management, stock control, and loss prevention processes.
- Drive consistent store performance through audits, feedback, and KPIs of team management.
- Regular site visit to find the gap of operational excellence to take appropriate actions.
Sales & Profit Management:
- Drive top and bottom aggressively and monitor business trends and implement corrective actions for underperforming stores.
- Collaborate with the marketing and commercial teams to optimize promotional effectiveness.
- Assortment opportunities and partners with necessary department, field and support centre resources to rectify and solve issues.
- Drive cross-selling and upselling opportunities in stores.
Customer Service & Experience:
- Ensure exceptional customer service delivery across all branches.
- Address escalated customer issues and complaints promptly and professionally.
- Drive initiatives to improve the in-store customer experience.
Financial Performance:
- Manage P&L for the retail business; drive sales and control costs.
- Optimize inventory levels, reduce wastage, and improve margin contribution.
- Implement cost-saving initiatives while maintaining quality and service standards.
Team Leadership:
- Lead, mentor, and train regional managers, store managers, sub functional in-charges.
- Establish performance targets and conduct regular reviews to drive reward, develop or appropriate actions.
- Foster a customer-first and team-oriented culture.
Supply Chain & Inventory Oversight:
- Work closely with supply chain and logistics to ensure product availability and reduce stock outs.
- Manage shrinkage, wastage, and expiry rates across the retail network.
Compliance & Risk Management:
- Ensure all outlets comply with food safety regulations, labor laws, and company policies.
- Lead crisis management initiatives during disruptions (e.g. strikes, weather, and supply issues).
Compensation & Other Benefits:
- Salary Range: Negotiable
- Medical allowance, Profit share, Provident fund, Weekly 2 holidays, Insurance, Gratuity, T/A
- Salary Review: Yearly
- Festival Bonus: 2
Education:
- Bachelor of Business Administration (BBA)
Skill Sets:
- Good communication & inter-personal skills, leadership & team building qualities, analytical ability, proactive and hard working
- Knowledge on SAP will be preferable.
Experience:
- 12 years of experience of work in the Operation Management
Additional Requirements:
- Age At least 38 years
Workplace:
- Work from office
To apply please email us:
Email:
Subject:
Head of Retail Operations
