Head of Operations – Bangladesh

1 week ago

Dhaka, Dhaka, Bangladesh MyTravaly Worldwide Full time

Role Summary

We are launching our Bangladesh operations and looking for a dynamic Head of Operations who can lead hiring, manage day-to-day operations, and execute the CEO's strategic roadmap. This role requires a strong operator who can build systems, supervise teams, and ensure smooth functioning of both hotelier and customer operations.

Key Responsibilities
2. Daily Operations Management
3. Strategy Execution
4. Hotelier Relationship Management
5. Customer Experience & Quality Control
6. Administration & Compliance
7. Reporting & Coordination

  • Team Building & HR Management
  • Hire, onboard, and train employees across Growth, KAM, and Support functions.
  • Manage attendance, performance, leaves, and team discipline.
  • Conduct regular reviews and ensure accountability.
  • Oversee booking operations, confirmations, cancellations, and refunds.
  • Supervise Key Account Managers and Growth Managers to ensure smooth service.
  • Implement SOPs for customer and hotelier operations.
  • Resolve escalations related to bookings, payouts, or hotel partnerships.
  • Execute the CEO's business plan for Bangladesh.
  • Track KPIs: hotel onboarding, active listings, bookings, app downloads, and customer satisfaction.
  • Identify operational bottlenecks and implement corrective actions.
  • Drive expansion plans, partnerships, and local initiatives.
  • Strengthen relationships with existing hotels.
  • Ensure hosts complete profiles, respond to bookings, and maintain listing quality.
  • Support hotel partners with channel manager mapping and PMS adoption.
  • Monitor review management across Google, app, and social platforms.
  • Ensure travelers receive timely support and positive experiences.
  • Maintain service quality and reduce refund-related friction.
  • Manage local office operations, documentation, and petty cash.
  • Ensure compliance with Bangladesh labor and business regulations.
  • Coordinate with finance for payouts and reconciliation.
  • Provide daily/weekly reports to the CEO.
  • Coordinate with India HQ for tech, finance, HR, and marketing needs.
  • Maintain dashboards for performance tracking.

Requirements
Key Skills & Requirements

  • 4–7 years of experience in operations, business management, or hospitality tech.
  • Experience in managing teams and hiring employees.
  • Strong problem-solving and execution capabilities.
  • Excellent communication and stakeholder management.
  • Ability to work in a fast-paced startup environment.
  • Familiarity with hotel operations, OTA systems, or travel tech is a strong advantage.

Benefits
What We Offer

  • Opportunity to build and lead MyTravaly's Bangladesh operations from the ground up.
  • High ownership, autonomy, and leadership exposure.
  • Fast growth potential to become Country Manager – Bangladesh.
  • Work with a global travel-tech brand impacting hoteliers and travelers.

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